My responsibilities include:• Till operation. This includes meeting and greeting the customer providing a friendly and helpful customer service; together with the correct use the codes to the appropriate products. I also help customers with queries they may have using my knowledge of the products.• Working of deliveries – making sure I efficiently work the pallets we receive on delivery. This involves the prioritisation of tasks in order to ensure everything is clear and finished on the shop floor. Also ensuring all tickets are correct and clearly displayed.• Preparing the bakery – this involves carefully checking the bake that has been boxed up matches the baking plan for the allocated time. I have also been involved in the boxing up of the bakery which also needs to match what has been written on the baking plan. This also involves careful planning and prioritising of the bake products in order to ensure they are out on sale on time for opening.• Completing displays of food specials. This involves the following of the table plan for the front of the store. Ensuring the products are displayed appropriately, ensuring they are easy accessible to customers and also that the price tickets are clearly displayed.• Leading new colleagues with any questions they have. Leading new starters with the most efficient way of working is crucial in this fast paced environment. I have also recently received training in becoming a training mentor.

During my 1 year placement I had several responsibilities:Entering invoices - Ensuring invoices are coded correctly, matching and checking appropriate PO’s are correct to then enter onto the system. Dealing with queries on invoices made by project managers/budget holders and resolving these by contacting the appropriate supplierUpdating of exchange rates onto the system for UK and Ireland – ensuring the data is entered correctlyExpenses – checking receipts match what is claimed/correct item(s) are claimed for and calculating VAT against appropriate items. Checking approvals are made by the budget holders, contacting the budget holders if applicable. Entering expenses onto the system and dealing with queries colleagues may haveDealing with supplier queries about invoice payment through telephone conservations/emailChasing new suppliers for bank details and entering them on the system correctlyPayment runs for supplier invoice & employee expenses payment– ensuring the correct amount has been proposed and completing the payment and updating of files.

During my time at Dartington Crystal I had several responsibilities:Meeting and greeting customers, listening and giving advice based on knowledge of the products on offer, through to helping selection in order to meet their needs. Also, guaranteeing sales are made in order to hit and exceed targets Carrying out till work, ensuring correct payments are made via cash and credit cardsEnsuring sold stock is replaced and putting together displays, whilst maintaining cleanliness of the shop area, in order to conserve the brand imageEnsuring customer orders are up-to-date and on time, maintaining focus on the brand values Leading newly employed colleagues how the job is done, listening and helping with any problems.