Emma Mawdsley Email and Phone Number

� Travelled to motorcycle shows selling magazine subscriptions� Motivated fellow sales representatives to achieve and exceed established sales goals, demonstrating initiative to generate profit for the company� Used communication skills to prospect new clients and follow up on current clients

� Supervise and coordinate activities of workers engaged in customer service activities to ensure the smooth running of daily operations� Responsible for recruiting, as well as training, coaching, and the ongoing development of the team� Resolve complaints and answer questions of customers and employees regarding services and procedures

� Answered telephone; scheduled client appointments, as well as made changes to accommodate animal health emergencies/cancellations� Prepared the examination room for each client, by verifying information in the clients file and arranging all supplies necessary to ensure efficiency� Reassured and comforted clients who were in distress, ensuring a stressfree environment

� Ensured the safety of patrons, including accident prevention in the water and surrounding areas by enforcing rules and caring for all injuries� Demonstrated team building skills throughout daily operations; ensuring the team was always prepared and able to easily communicate� Demonstrated excellent public relations, which results in happy members renewing