Emma May

Emma May Email and Phone Number

Operations Manager at Corner House Canterbury @
Emma May's Location
Kent, England, United Kingdom, United Kingdom
About Emma May

My role as Operations Manager of Corner House Canterbury consists of successfully managing the operations in the site, delivering a consistent guest experience in a restaurant brand with an ethos of the simple things done well using the best in local and seasonal produce. Continuing to strengthen the brand and growing our operations manual is key to my role. With our 24 cover extension having opened in May 2022, this has seen our infrastructure tested and I’ve been working hard to ensure we continue to deliver our guest experience whilst maximising revenue in our new dining room. My aim is to build the infrastructure to be strong enough to introduce another successful restaurant to our repertoire. Having joined The Corner House in Minster in 2014, the restaurant has grown significantly. It has been published in the Michelin Guide and Waitrose Good Food Guide every year. The Minster site has also won the accolade of Kent Restaurant of the Year twice. The successful first 18 months of our second site which opened in July 2016, Corner House Canterbury, has featured in nationally recognised Guardian newspaper and has been shortlisted into the Top 4 for 2018 Kent Restaurant of the Year. Before joining the Corner House team I resided in Lancaster, after graduation from Lancaster University, and worked for Mitchells of Lancaster, a Northern based family owned pub & hotel group for 7 years.I was the General Manager of the company’s flagship pub, The Waterwitch, and was also the Area Training manager in the estate where I provided training to new management teams and supervisors.After an incredibly successful 3 years at The Waterwitch, I left Mitchell's on amicable terms to join The Corner House Restaurant in Minster, Kent as Restaurant Manager. I excel in team leadership taking a very hands on approach to developing & building a team of 25 employees. My communication skills extend to a wide audience, developing a voice within a highly experienced management team which leads the succession in company strategies & goals.

Emma May's Current Company Details
Corner House Canterbury

Corner House Canterbury

Operations Manager at Corner House Canterbury
Emma May Work Experience Details
  • Corner House Canterbury
    Operations Manager
    Corner House Canterbury Nov 2014 - Present
    Canterbury, England, United Kingdom
    Kent based restaurant brand. British, locally sourced ingredients, home cooked food. Minster's accolades include Kent's Restaurant of the Year 2015 and 2017 awarded to us by Taste Of Kent, Good Food Guide and Michelin Guide 2016/17/18. Sister restaurant in the city of Canterbury opened in July 2016 and has been acclaimed nationally, appearing in The Guardian and notable publications.
  • Mitchell'S Of Lancaster
    Area Training Manager
    Mitchell'S Of Lancaster Jan 2014 - Nov 2014
    Alongside my General Manager role, I was also appointed Head of the internal training for the Mitchell's managed estate of 17 sites. Inducting new management teams and key staff to adhere to company standards and best practices.
  • The Water Witch, Mitchell'S Of Lancaster
    General Manager
    The Water Witch, Mitchell'S Of Lancaster Aug 2011 - Jul 2014
    Lancaster, United Kingdom
    Managing a large canalside pub operation which is both food & cask ale led. Managing a team of 25 employees and developing individuals in the company to further their careers. Increasing top line sales while controlling a challenging bottom line profit growth. Promoting the identity of the business through social media & regional marketing tools to ensure stability in a difficult financial climate with consumerism continually changing.
  • Mitchells Of Lancaster
    Assistant Manager
    Mitchells Of Lancaster Apr 2009 - Aug 2011
    The Water Witch
    Assisting the manager in all roles and aspects of the business. Developing my leadership skills & integrity in a challenging seasonal site. Gaining new skills in understanding profit & loss in the business, consistency in quality of product and developing training programmes for a team of untrained individuals.
  • Mitchells Of Lancaster
    Restaurant Supervisor
    Mitchells Of Lancaster Jul 2007 - Apr 2009
    The Mill Inn, Conder Green
    Operating a 150 cover dining room. Wedding venue & large function operation with a 15 bedroom hotel. Roles in housekeeping, restaurant service, hotel receptionist & bar supervising.

Emma May Skills

Catering Food And Beverage Restaurants Restaurant Management Customer Service Hotels Hospitality Sales New Business Development Hospitality Industry Recruiting Menu Development Leadership Management Marketing Hospitality Management Microsoft Office Business Development Training Team Building Food Inventory Management Team Management Profit Microsoft Excel Income Statement Team Leadership Customer Satisfaction Social Media Wine

Emma May Education Details

Frequently Asked Questions about Emma May

What company does Emma May work for?

Emma May works for Corner House Canterbury

What is Emma May's role at the current company?

Emma May's current role is Operations Manager at Corner House Canterbury.

What schools did Emma May attend?

Emma May attended Lancaster University, Dane Court Grammar School, Broadstairs.

What skills is Emma May known for?

Emma May has skills like Catering, Food And Beverage, Restaurants, Restaurant Management, Customer Service, Hotels, Hospitality, Sales, New Business Development, Hospitality Industry, Recruiting, Menu Development.

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