Keeping accurate records of profits, losses and takings. • Recruiting, training, supervising and developing staff to meet the needs of the business and the individual.• Dealing with customer queries and complaints in an accurate and timely manner.• Provide, manage and sustain the front-line service to customers that will enhance the Company’s competitive position as “The best service and standards provider in the Industry.”• Maximize profitable business by sustaining the provision of products and services to customers.• Manage change within the industry, both policy and technology related.• Control administration, safety, security and financial systems for the effective and safe running of the shop.• Operate within Company Policies and Procedures, suggesting changes and amendments as appropriate.• Manage the shop as a self-sufficient unit taking ownership.