Emma Mcdonald Email and Phone Number

Working to design, implement and manage the integration programme on behalf of Achilles largest global clients, delivering a Global Supplier Pre-Qualification Solution. Enabling supplier rationalization, costs savings and ultimately driving risk mitigation into a buying organisations procurement activities.Business transformation activities not limited to: establishing global best practice around; financial modelling, business cases creation, account start-up, account reporting governance & advising on Commercial and Legal frameworks & process adoption.

Managing Growth for Account Delivery in ITO in UK&IWork in a competitive bid environment as an integral part of the bid team; coordinating Solutions team out put with Bid Mangers timelines, in a dynamic and high pressure Sales environment. • Delivering client presentations to CxO level• Running and participating in client workshops• Creation of ‘white papers’ and proposal documents for ongoing Service Delivery• Accountable for Global Delivery Governance within the pursuit • Maintaining ongoing client relationship between HP Delivery and client.• Working with Solution SME’s to mould standard HP Offerings into tangible delivery cost models • Maintaining a solid understanding of the Transition and Transformation plan, integral to programme reviews and planning, enabling solid delivery capabilities.• Detailing working practice of ITIL functions within HP and how HP can differentiate services.

Responsible for Delivery within the EMEA region for Pharma Account, covering End User, DataCentre and Networking. Operating within allocated Cost Model & BudgetsEscalation point, supporting and developing growth opportunities. Responible for Client Relationship Management within region and operating within contracted SLA's and MSA.

Responsible for Delivery within the EMEA region for Pharma Account, covering End User, DataCentre and Networking. Operating within allocated Cost Model & Budgets. Working in a Matrix system.Escalation point, supporting and developing growth opportunities. Responible for Client Relationship Management and account growth within region and operating within contracted SLA's and MSA

Working in a competitive bid environment, building Workplace solutions, incorporating Desktop Field Services, Service Desk, Collaboration, Server Infrastructure, Storage and Thin client technologies.Required to bring forward thinking solutioning skills to the bid process to create a differentiated service offering enabling EDS to stand out from the competitive crowd. Developing: Price to win ,Risk mitigation ,• Financials , Due Diligence, creating of Solution Business case whilst ensuring an integrated solution is developed within the parameters set by the determined price-to-win.Engaging with solution’s personnel around the globe to provide an end to end proposal which enables TCO savings, productivity and the best service practices from a Global Corporate Company. Responsible for overseeing solution construction from team members and ensuring they are working to the nominated timelines and within the Target price to win. Accountability for the team and collaborative output of the solution in the ‘Workplace environment’. Involvement in Competitive analysis around workplace solutions.

Experience within Desktop delivery environment enabled creation of Commercial Engagement Solutions. Using a combination of IBM and non-IBM offerings, services, labour, assets, hardware, and software to meet client business requirements. Orchestrating the development of complex, multi-year, custom solutions and associated cost cases. The directions established are the foundation of IBM's solution and heavily influence sales, human resources, and contract and delivery strategies for the engagement. Develop and define innovative services solutions which match the customer's and IBM's tactical and strategic requirements. Owning the definition of the Desktop services solution and the primary source of engagement management and solution design.