Emma Micklewright Email & Phone Number

Gold Coast, Queensland, Australia

Coolangatta, Queensland, Australia

Gold Coast, Queensland, Australia

Queensland, Australia

Roles & Responsibilities;• Coordinate and maintain the LMS to ensure optimum efficiency & accuracyo Create workflows to automate enrolment processeso Maintain all workflows, surveys, modules and documentso Provide support to team leaders and management to manage their employees learning through workflows, reporting and enrolmentso Troubleshoot any errors or bugs in digital content, liaising with the program/product account managers and help deskso Report on enrolments, engagement and course results• Creative design of L&D programs, communications, reporting and internal digital presence. o Design L&D communication templateso Create visually engaging content o Source cost effective suppliers for printing and learning materials/productso Work with the People team to design documents, templates and materials • Design, deliver and facilitate learning programs, initiatives and events for the Panthera groupo Facilitate learning on a variety of topics via a variety of mediums (face to face, webinars and workshops) including inductions and technical skills pathways.o Develop learning content suitable for a range of learners via a variety of methods including face to face sessions/workshops, eLearning and informational/instructional handouts o Interpret industry guidelines ensuring all learning content is aligned and audit ready.o Align all learning content to the organisations policies, procedures and core values to create consistency and synergyo Communicate effectively with subject matter experts to produce clear and concise contento Coordinate L&D events including; managing allocated event budgets, communicate events through print and online communications, coordinating guests/presenters, managing prizes, materials and resources, coordinate event venues and set up/pack down.

Queensland, Australia

Responsibilities include:- posting job ads- contacting applicants - screening resumes - conducting phone interviews- scheduling interviews- contacting successful and unsuccessful applicants- preparing recruitment paperwork- preparing training material- assisting with training and on-boarding- mentoring and training new recruits- use of Merlin software- manually processing bookings and transactions- liaising with hotels in regards to guest bookings - sending reservation requests- balancing transactions via the general ledger- compiling reports- quality assurance checking of reservations and tours - Making confirmation calls

Queensland, Australia

Role outline - contacting past and potential guests, building raptor, overcoming objectives and selling mini vacations while meeting KPI's and upholding company values and expectations.

Gold Coast

Responsibilities included: - Co-ordinate daily updates of Kronos time cards.- Maintain team member online paperwork in respect to time and attendance.- Maintain daily staff levels including daily shift changes, sick calls and job transfers.- Review final checks of Kronos time cards prior to submission to payroll.- Complete weekly rosters for 100 employees- Optimise and maximise labour forces and delivering revenue generating opportunities, operational efficiencies and or savings.- recommendations on leave requests to supervisors.- Create equal and fair rosters where employees receive a fair distribution of hours, optimal use of permanent vs. casual labour and ensuring all rosters are in line with operational requirements and are compliant with the EBA.- Engage with managers and supervisors ensuring the business requirements are being met.- Maintain store cash reserve & banking.- Processing and submitting weekly cash reports.- Monitor and investigate cash and eftpos variances.

Bachelor Of Business, Human Resources Management And Services

Diploma Of Human Resource Management Bsb50615, Human Resources Management And Services

Diploma Of Business Bsb50207, Business Administration And Management, General

Completion Of Queensland Senior Schooling