I am an ambitious, committed and professional lead. Directing and communicating with clarity, conviction and passion, I possess excellent organisational and interpersonal skills with the ability to prioritise my workload and use my initiative. Excellent team working skills enable me to demonstrate high levels of customer care skills in a consistently professional manner.As the operational lead at Derby and Burton for a national screening programme, my responsibilities include day to day management of all aspects of the programme, and to ensure that national screening protocols and procedures are adhered to whilst meeting national targets. I lead and direct the screening team at both Derby and Burton hospitals, responsible for 10,000 patients, in addition to maintaining all HR related issues including training and performance management for both teams. I am responsible for the evaluation and quality assurance of the screening process including the provision of antenatal information, the screening procedures and any onward referral.I am responsible for the day to day management, evaluation and quality assurance of the screening process. I work under pressure, and have a good understanding of Key Performance Indicators (KPIs), whilst monitoring and assuring the screening team are working in line to meet KPIs and implementing improvement strategies when required. In addition to this, I fulfil a national role benchmarking quality standards in other hospital trusts.With organisational skills as the driving force of my own personal achievements, I have been in post for 12 years now and am a member of the audiology Senior Management Team. I have developed and streamlined the team processes significantly in order to create a team that consistently over perform national standards in a variety of areas. In addition, I have personally developed into a National Audit role, but I am now looking for a fresh managerial challenge to further extend and develop my skill sets.

During my time at the University of Derby I worked in many different and varied roles within the Faculty of Business, Computing and Law. Encompassing all areas of student life and the student experience, Including organising open days, enrolment, assisting with induction, examination boards and awards ceremonies, taking part in Quality Assurance Audits.I worked with Undergraduate, Postgraduate and Professional students all requiring different levels of service and care, as well as working alongside academics, admin staff, external examiners, professional from awarding bodies and managers at all levels.I was also the nominated Disability Coordinator for the Faculty, which involved ensuring that individual student needs were met and dealt with in a confidential manner. I introduced new ideas and procedures to ensure a seamless service and set up regular meetings to improve communication and support for those students concerned.I was also responsible for the recruitment of temporary staff focusing on how agency workers could swiftly make a positive contribution to the department that had hired them and liaised regularly with Recruitment Agencies in Derby.I also worked in the Staff Development Department for a six month secondment period, supporting the provision, delivery, monitoring and recording of staff training across the University.