Who is Emma Murray? Overview
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Emma Murray is listed as Manager, Strategic Customer Success at Eptura, based in Ilford, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Emma Murray.
Emma Murray previously worked as Manager, UK Customer Success Team at Ringcentral and Customer Success Manager at Ringcentral. Emma Murray holds Bachelor'S Degree, Development And International Relations from University Of Westminster.
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Eptura
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Profile bio
About Emma Murray
With over 8 years of experience in customer success and customer relationship management roles, I am passionate about building strong partnershops with customers and helping them achieve their strategic objectives. I have a background in development and international relations, which gives me a global perspective and a keen interest in social impact. I currently manage the UK Customer Success Team at RingCentral, a leading provider of cloud-based communications and collaboration solutions.In my role, I oversee the customer success strategy and processes for the UK market, ensuring that the team is well equipped to support customers and deliver value. I also remain aligned to select customers, working with them as a trusted partner and advisor. I love understanding their needs and challenges, and providing them with solutions that enhance their productivity and satisfaction. Some of the skills that I use and develop in my role are customer relationship management (CRM), skill development, and social networking. I am always looking for ways to improve myself and my team, and to contribute to the growth and success of RingCentral.
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Emma Murray's current company
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9 roles
Emma Murray work experience
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Manager, Strategic Customer Success
Current
Nov 2023 - Present
Manager, Uk Customer Success Team
Managing the UK Customer Success Team whilst remaining aligned to select customers. I have helped to shape the customer success strategy and processes to ensure the CS team are well equipped to support customers and achieve their goals. I love understanding customers and their strategic business objectives so that I can ensure a true partnership and make sure that our customers get the best return on investment.
Sep 2021 - Oct 2023
Customer Success Manager
Nov 2019 - Sep 2021
Service Delivery Manager
Responsible for ensuring excellence in all areas of the service offering for clients. This involves working with the Projects and Transition teams to ensure a seamless transfer into the BAU service and from there maintaining a service excellence throughout the customer lifecycle. Collaborating with Sales and Service Architecture to ensure that the service offering is fit for purpose for clients and expanding the offering provided where possible.
Oct 2018 - Nov 2019
Team Leader - Service Delivery Management
Dec 2017 - Oct 2018
Service Delivery Manager
• To work with and track the project management team during role out in order to gain an understanding of the customer• Developing relationships with clients through regular communication and meetings • Being the customer point of contact for problem escalations • Solving customer problems by understanding them and working with other Capita departments in order to solve such problems • Manage changes to contracts so that billing and MI reports remain accurate
Mar 2015 - Dec 2017
Operations Assistant
• Developing relationships with clients through regular communication, emails and on site sign ins • Booking staff for a variety of events and end clients according to their skill set, availability and compatibility with the event • Liaising with operations managers, clients and staff so as to identify and solve any problems that could arise • In charge of administration duties, answering enquiries via email and phone and keeping communication logs up to date
Apr 2012 - Feb 2015
Communications Intern
• Responsible for the designing and maintaining the company website• Regularly updating various social network pages and modes of communication• Attracting new followers on social media outlets • Running school assemblies and art classes
Sep 2013 - Jun 2014
2 education records
Emma Murray education
Bachelor'S Degree, Development And International Relations
University Of Westminster
Education record
Ted Ankara College Private Foundation High School
FAQ
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What company does Emma Murray work for?
Emma Murray works for Eptura.
What is Emma Murray's role at Eptura?
Emma Murray is listed as Manager, Strategic Customer Success at Eptura.
Where is Emma Murray based?
Emma Murray is based in Ilford, England, United Kingdom while working with Eptura.
What companies has Emma Murray worked for?
Emma Murray has worked for Eptura, Ringcentral, Dimension Data, Capita It Enterprise Services, and Off To Work.
How can I contact Emma Murray?
You can use AeroLeads to view verified contact signals for Emma Murray at Eptura, including work email, phone, and LinkedIn data when available.
What schools did Emma Murray attend?
Emma Murray holds Bachelor'S Degree, Development And International Relations from University Of Westminster.
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