• Providing day to day operational project support to the Project and Programme Managers and other members of the team.• Acting as a point of contact for the team, dealing and responding effectively with complex queries.• Supporting implementation of the nationally developed and Regionally agreed Service Level Agreements between Customers and CSU.• Providing support and advice on all matters relating to identified projects/work-streams, for example, Transformation Development programme, ongoing service delivery and Digital Transformation initiatives.• Supporting the designated Project Manager as well as facilitating and supporting meetings and workshops, taking notes/action points where necessary.

•Supporting the OneNorwich Transformation and Clinical Director Team•Producing agendas and minute taking of the 2x weekly Clinical Directors meetings, ensuring a quick turnaround •Producing agendas and minute taking of the 4x a month Neighbourhood meetings•Supporting the COVID-19 vaccination programme with stock management requests, reporting and ordering of stock•Act as a first point of contact for any COVID-19 queries•Co-ordinating clinical teams to vaccinate at various sites •Develop and maintain robust training and development programme, policies and processes that support the strategic development of the PCN•Organise and plan events and arrange supporting materials / information•Develop and maintain processes for monitoring and measuring the effectiveness and quality of training interventions•Develop and ensure the delivery of annual mandatory training across the PCN and manage resources and budgets, including organising payments•Act as first point of contact for all Training and Development enquiries

•Supporting the OneNorwich Transformation and Clinical Director Team•Producing agendas and minute taking of the Neighbourhood meetings•Supporting the COVID-19 vaccination clinics with reception check-in and pre-screening questionnaires with patients•Proactively working with the team and practices to identify training needs•Developing and maintaining robust training and development programme, policies and processes that support the strategic development of the PCN•Organising and planning events and arranging supporting materials / information•Developing and maintaining processes for monitoring and measuring the effectiveness and quality of training interventions•Developing and ensuring the delivery of annual mandatory training across the PCN and manage resources and budgets, including organising payments•Acting as first point of contact for all Training and Development enquiries

•Providing a comprehensive secretarial service to the Asthma Nurse Team within the Respiratory Department. •This includes typing of clinical letters, filing, dealing with enquiries and arranging outpatient appointments. Liaising with external stakeholders, GP's and patients.•Undertaking data collation projects.•Data analysis and reporting as part of the asthma pilot project.•Assisting in auditing and quality assurance.•Assisting in the training of new staff members.•Typing up patient letters dictated by clinical staff.•Making appointments for Asthma patients using PAS.•Creating agendas, take and type minutes from team meetings and clinical discussion meetings.•Receiving queries from General Practitioners, patients, relatives and assess those that can be responded directly.•Dealing sensitively with distressed patients, relatives and carers, identifying their concerns and attempting informal resolutions where possible, in line with the Trust's Complaints Policy.•Making arrangements for extra clinics as authorised, liaising with appropriate managers to ensure that staff and equipment are in place. •Working as a member of the Respiratory team, supporting other team members as necessary, and ensure good communication channels are maintained at all times.•Assisting in the training of new members of staff as and when required.•Designing forms and reports/documentsMaintenance of stationery, printer and other office equipment.•Assisting in the management of the Severe Asthma MDT when the Consultant Secretary is on leave.

•Providing a comprehensive secretarial service to the Haematology Consultants and clinical staff within Medicine. This includes: typing of clinical letters, filing, making available case notes, dealing with enquiries and arranging outpatient appointments.•Typing up patient letters and reports dictated by clinical staff into e-Care using the Winscribe system.•Making appointments for Haematology patients using the E-Care system.•Opening post on behalf of the Haematology team, dealing with routine correspondence. Dealing with other correspondence as directed by my designated consultant. •Accessing NHS mail on behalf of consultants and print off correspondence, ensuring that it is passed in a timely manner to the named consultant.•Accessing Advice and Guidance referrals on behalf on the consultant, ensuring that a monitoring system is in place so that it is actioned within the 48 hour deadline.•Obtaining investigation results and patient information from other Hospitals as requested by the Haematology team.•Receiving queries from General Practitioners, patients, relative/carers and assess those that can be responded directly, in accordance with specialty protocol.•Dealing sensitively with distressed patients, relatives and carers, identifying their concerns and attempting informal resolutions where possible, in line with the Trust's Complaints Policy.•Making arrangements for extra clinics as authorised, liaising with the appropriate managers to ensure that staff and equipment are in place.•Working closely with Haematology Nurses, identify and set up extra clinics as needed.•Management of designated consultants' diary.•Work as a member of the Haematology team, supporting other team members as necessary •Draft, complete and distribute Haematology Day Time and Out of Hours rotas.•Assisting in the management of MDTs

•Providing administration and secretarial service to the Directorate of Nursing and Governance.•Acting as a point of contact for members of staff, public or patients, internal or external requiring to speak or meet with any member of the Nursing and Governance team.•Receiving and responding to telephone enquiries, internal and external.•Providing administration support to the Senior Matrons regarding incident management and their governance responsibilities.•Providing administration support to the Senior Matrons for day to day diary management.•Organising meetings with managers and staff.Prepare and circulate papers for meetings (agenda, minutes, reports).•Taking minutes of meetings.•Working as a flexible member of the team, providing cover for colleagues as appropriate.•Follow-up and co-ordinating with wards regarding duty of candour cases. Identify cases which require senior matron action; type duty of candour letters.•Supporting the medication error reporting and action process for senior matrons. Run medication error reports from Datix and liaise with individual matrons regarding data accuracy. Update Datix records to provide accurate final reports for Head of Nursing and Governance Audit & Information officer. Arrange drug error meetings and process letters as required.•Providing administrative support to members of the directorate nursing teams as required eg education/training team, special nurses/trainers etc.•Undertaking general word processing of documents eg drafting of letters, memos, emails, reports etc using word processing equipment.•Developing and maintaining spreadsheets and databases and create reports and presentations using appropriate software.

•Communicating effectively while focusing on delivery to customers.•Collaborate with others, solve problems creatively and demonstrate high integrity.•Maintain professional internal and external relationships that meet company core values.•Maintain and develop close working relationships with my allocated clients.•Book internal and external appointments and clinics.•Source external Practitioners throughout the UK.•Manage daily workload of current cases.•Ensure effective diary booking system for Practitioners to maintain maximum productivity.•Editing, reformatting and sending reports.