Emma Nathan Email and Phone Number

-Manage sections SciFi/Fantasy, YA, and graphic novels including manga.-Process return of damaged or outdated product to coinciding publishers.-Promptly handle customer support calls and address concerns about product mishaps, special offers and billing per day.-Actively evaluate employee engagement and oversee customer service team including education in customer service for new and current staff.-Help to make purchasing choices based on storage needs, and suggested storage solutions.-Maintain a knowledge base of revolving product offerings to proactively recommend new products to customers.-Maintain accurate customer records and update databases.-Backlist and front list ordering for sections YA and graphic novels through reps and Edelweiss.-Quickly triaged expanded complications with customers and clients over phone and email.-Formatted and published weekly newsletter advertising new stock and special offers.-Lead off-site author events and Montclair Lit Fest events featuring big name authors.-Greet customers as they enter the store, and immediately helped them check into meetings or find products.-Proactively make product recommendations based on customer preferences.-Handle customer complaints and provide solutions or alternatives to ensure customer satisfaction. -Communication with customer and publishers via phone, email, or in person. -Assist customers in placing orders, fulfilling refunds and handling exchanges.

Worked as an Office Assistant for Spike TV during the Red Carpet Premiere of "Edge of Tomorrow" in NYC. Job included: Answering phones, filing and organizing information, taking messages, running errands,data entry and word processing, and work to support other office staff, as well as occasional site scouting.

Game On brings the world of video game to life as the hosts get together and talk about the newest games that have come out and rate which ones you should play.

Assisted in the production of "Oprah's Life Class Tour". Assisted the Producer and Executive in charge of Production with various tasks, assissted in all production office requirements (obtaining supplies, craft services, technical time sheets), acted as interface between the Producers and participating talent.

Worked with PBS in the production of the play, "Company". Assisted the Producer and Executive in charge of Production with various tasks, assissted in all production office requirements (obtaining supplies, craft services, technical time sheets), acted as interface between the Producers and participating talent.

Worked with PBS in the production of, "Sondheim: The Birthday Gala". Assisted the Producer and Executive in charge of Production with various tasks, assissted in all production office requirements (obtaining supplies, craft services, technical time sheets), acted as interface between the Producers and participating talent.