 Provide exceptional customer care through emails/calls and ensure all issues are handled within time lines to exceed customer expectations. Produce marketing campaigns on Mailchimp Invoicing using Sage and credit control Take orders for machinery and organise distribution - check with couriers items have been delivered Keep log of courier claims Raising and following up customer quotes Design new office forms using Excel and Word Record planned maintenance visits for machinery and Gas Safety Certification and remind customers when they are due. Booking in and prioritising engineers call out jobs and liaising with them throughout the day  Ensure company procedures are up to date and adhered to

 Monthly reporting on Operational Risk and Performance Ensuring the Corporate Actions and Dividends diary is maintained for all events and all instructions are processed in a timely manner Ensure process controls are in compliance with State Street standards Working closely with IT on projects to enhance straight through processing including project management UAT Testing Working closely with department heads including IT and Compliance Department Recruitment, Management and Development Attend meetings to discuss new strategies and rely that information to the department Strong Excel Skills Monitoring of static data Authorised Signatory  Year End Appraisals including Salary and Bonus reviews

 Responsible for the accurate review and timely delivery of daily discrepancies to the client First point of contact to client queries Weekly performance reporting to the Head of Operations Ensuring daily sign off sheets were completed by staff Chair weekly team meetings with staff

 Performing daily reconciliation within the asset serving team, using various reconciliation tools, in- house database systems and custodian applications. Investigating and resolution of outstanding items for custodian/internal systems reconciliation as a result of security trades and dividends, FX and money market activity. Responding in a timely manner for all incoming client queries and internal Investigation teams