Emma Nield Email & Phone Number

Bradford, England, United Kingdom

Supported the transition of the department from plan, build, run to business customer facing to move towards a more agile and devops structure and up skilled to become an agile practitioner in the process.Managed a small team of project support officers throughout this transition and new ways of working.Developed an agile project delivery framework with key artefacts to support the project and confirm to audit requirements. Hosting this on a newly created PMO website to be used… Show more Supported the transition of the department from plan, build, run to business customer facing to move towards a more agile and devops structure and up skilled to become an agile practitioner in the process.Managed a small team of project support officers throughout this transition and new ways of working.Developed an agile project delivery framework with key artefacts to support the project and confirm to audit requirements. Hosting this on a newly created PMO website to be used as a central repository for knowledge, templates and best practice.Rollout, coaching and guidance in the use of the Atlassian toolset (jira and confluence) to the project management community to ensure standard ways of working and provide consistent MI.Developed and implemented a new project initiation process, implemented and coached the project management community through the processes.Implemented a Kanban approach to the department project roadmap including capacity visibility.Managed the project pipeline across the Technology department to ensure we had one entrance for new project work into the Technology department.Provided project assurance for the largest programme of work within Technology, working closely with them to ensure the delivery framework was tailored and flexible to their changing needs ensuring delivery at pace. Show less

Bradford, West Yorkshire, United Kingdom

Interim Senior PMO Manager – recruiting new members to the team, creation of an Improvement Plan and roadmap to work towards improving the PMO maturity.Owned the Technology resource management process ensuring contract resources are tracked and managed to the agreed approval limits.Development, rollout, training and continuous improvement of the project delivery framework to ensure Project Managers were following same ways of working and using the same standards, tools and best… Show more Interim Senior PMO Manager – recruiting new members to the team, creation of an Improvement Plan and roadmap to work towards improving the PMO maturity.Owned the Technology resource management process ensuring contract resources are tracked and managed to the agreed approval limits.Development, rollout, training and continuous improvement of the project delivery framework to ensure Project Managers were following same ways of working and using the same standards, tools and best practice to ensure consistency and accuracy.Ongoing coaching and guidance to the project management community on the project delivery framework and tooling to ensure engagement and compliance to Morrisons standards and ways of working.Developed MI Dashboards to report on progress and status of the change portfolio and conformance to plans. Show less

Bradford, United Kingdom

Owner of the IT portfolio – manage the IT portfolio of change, coordinating the operation of the portfolio management processes and controls across the different portfolios within Morrisons.Design, build, implement and continuously improve portfolio governance processes, standards and templates (project prioritisation, Initiation approval) and ensure they are adhered to on an enduring basis.Provide support to IT and the Business to ensure projects are initiated correctly with… Show more Owner of the IT portfolio – manage the IT portfolio of change, coordinating the operation of the portfolio management processes and controls across the different portfolios within Morrisons.Design, build, implement and continuously improve portfolio governance processes, standards and templates (project prioritisation, Initiation approval) and ensure they are adhered to on an enduring basis.Provide support to IT and the Business to ensure projects are initiated correctly with detailed information captured therefore enabling accurate MI and informed decisions made by the IT Leadership Team.Develop and maintain excellent relationships with IT senior management, programme and project management to ensure standards and processes are appropriate, accepted, adopted and complied with. Design and analysis of portfolio MI and Dashboard views for consumption up to management board level. Show less

Leeds, United Kingdom

Supported the change programme by continuous engagement and coaching of project managers on documentation and project framework processes to ensure projects move through the change lifecycle smoothly to avoid any unnecessary delays.Report and manage risks and issues ensuring mitigating actions are in place to resolve them.Maintain programme finances, ensuring MI is reported accurately to enable informed decisions to be made at the Investment Management Steering… Show more Supported the change programme by continuous engagement and coaching of project managers on documentation and project framework processes to ensure projects move through the change lifecycle smoothly to avoid any unnecessary delays.Report and manage risks and issues ensuring mitigating actions are in place to resolve them.Maintain programme finances, ensuring MI is reported accurately to enable informed decisions to be made at the Investment Management Steering Committee.Provide project and analytical support by generating and analysing MI for use by senior management. Show less

Produce a single source of information showing all gas and electricity metering services that incur a cost to npower along with their average costs thus enabling the production of other products.Provide visibility of the driver(s) that trigger electricity & gas metering activity. Providing the reason that triggers the metering activity, the business area that handles the request and the process that initiates the metering activity.

Develop and continuously improve BBG's change management methods and governance frameworks (processes, infrastructure, communications and conformance) through the management of small change projects.Benefit identification and realisation framework created to improve the Group's benefit delivery.Managed the introduction and development of capacity management balancing the demand for resource with supply available ensuring high priority projects are scheduled.Build… Show more Develop and continuously improve BBG's change management methods and governance frameworks (processes, infrastructure, communications and conformance) through the management of small change projects.Benefit identification and realisation framework created to improve the Group's benefit delivery.Managed the introduction and development of capacity management balancing the demand for resource with supply available ensuring high priority projects are scheduled.Build relationships with project leaders and other key domains to facilitate best practice change management. Show less

Own, administer and continuously improve the processes around CPR in respect of the Group’s change Portfolio (CPR is BBG's decision making body for prioritising and scheduling the Group's change initiatives).Develop and maintain management and financial information on the Group's change initiatives.Participate in the release management and change prioritisation process to monitor business capacity and capability.

Provided comprehensive support to UK wide sales and marketing function, including customer visits and managing customer databases, enquiries, offers, completion and processing complex loan applications.Responsibility for day to day management of all loan accounts (up to £200m each in value) including dealing with customer concerns and complaints, monitoring customer performance against agreed covenants whilst ensuring a high level of customer satisfaction at all times.

First point of contact for all enquiries outlining accurately the lending policy, providing the first sales contact. Accurately process detailed offer letters to strict deadlines and progress through to completion, ensuring all complex mortgage conditions are met and updating systems to ensure correct management information.Deal effectively with high value, knowledgeable customers, involving queries, requests and complaints, covering all aspects of the loan.