Emma Noble Email and Phone Number

Provide quotations for the provision of telephone lines, Broadband connections, and VoIP/digital phone servicesArrange installation of telephone lines and Broadband connections, transfers of working lines, Broadband migrations, porting of numbers, add CPS to new/existing telephone linesArrange provision of VoIP/digital phone servicesCheck progress of orders with suppliersCease telephone lines, Broadband connections and VoIP phone servicesMaintain internal database systems for billing and call chargingMaintain customer invoicing spreadsheets and raise invoices.Deal with emails and phone calls from customers and suppliersTrouble shoot / fault find issues with telephone lines, Broadband connections and VoIP phone servicesMaintain purchase order and sales ledger spreadsheetHR tasks including pension contributions, holiday rotas, new starters, employment contracts, recruitment and maintain employee recordsMonthly payrollMake sure suppliers are paid on timeDiary management, making travel and hotel arrangementsPetty cashInventory of office supplies and order more if neededArrange regular staff meetings

• Assisting with the improvement and expansion of sites through development projects.• Liaising with suppliers and customers, both internal and external.• Manage and monitor the maintenance of all 88 harvest sites through a computer based maintenance system• Ensure all planned maintenance is performed in accordance with the service level agreements.• Control of all site licenses and certificates (according to local authority and industry regulations)• Maintain an inventory of assets at each of the company’s sites.• Manage and progress insurance claims.• Provide remote support to front line staff in relation to both routine and emergency maintenance issues.• Arrange and conduct regular meetings with the area managers regarding maintenance issues.

• Receiving, processing and acknowledging all insurance claim submissions.• Data input, ensuring all information is entered and loaded onto the company computers system correctly and in accordance with GDPR and data protection laws.• Supporting owners with the insurance claims process which is often during an upsetting and stressful time.• Liaising with owners, vets and insurance companies via telephone and email to obtain and coordinate information required for claims assessment.• Carrying out all administrative duties connected to the claims handling process including scanning, filing and secure disposal of sensitive documents.

• Acting as the first point of contact for clients both new and returning during what are often extremely distressing times.• Dealing with queries from owners, members of the public and Veterinary Practices in a timely and professional manner whilst being careful to manage their expectations.• Managing the hospital appointments diary.• Cashing up and daily banking duties.• Telephone and enquiries

• Create invoices• Complete check of daily Banking• Bar and prepayment figures using EZ Book• Court utilisation monthly reports• Membership applications and admin• Court hours calculations for accounts• Basic knowledge of payroll, using the software Sage.• Email enquiries• General office admin• Petty cash• Updating members/supplier’s details• Telephone enquiries• Exceptional organisational skills. • Up-selling the clubs membership to new/potential members• Provide excellent customer service • Good personal organisational skills• Stock take• Meet and greet clients

• First point of contact for all customers• Meet and greet all members and non-members• Managing queries in a timely and professional manner• Entered the client information on the database with 100% accuracy• Managing all appointments• Cashing up and daily banking• Promoting products• Weekly stocktake/Ordering

Worked behind the club bar and restaurant area, serving drink and food to members and non-members.General reception duties.

Cutting and styling hair, liaising with customers and offering styling support and advice, arranging bookings and appointments, maintaining stock levels, taking deliveries.