Emma Oldham Email & Phone Number

Urmston, England, Gb

Manchester, England, United Kingdom

Manchester Area, United Kingdom

Manchester, United Kingdom

We are a CAD Design Engineering company based in the North West. Our Design Engineers have a wealth of knowledge gained from over 15 years career history in the automotive and aerospace industries. Our areas of expertise include foundry tooling design and fabrication, rapid prototypes, injection mould design and design for 3D printing. We also have experience in concession design solutions and Paper to CAD activities.

Manchester, United Kingdom

- Responsible for Managing the Business Performance Team on the Balfour Beatty Utility gas contract- Worked with the Senior Management Team to define and implement KPIs across the contract - Responsible for monthly performance reporting to the client, National Grid- Played an active role on the Employee Engagement Steering group

Wolverhampton, United Kingdom

- Responsible for identifying business improvements and implementing them across a team of 200 operational employees- Responsible for the implementation of improvements captured by step change projects- Accountable for the implementation of scorecards that gave teams clear, visible targets, captured performance and drove continuous improvement- Accountable for the implementation of daily communication cells that drove teams to continually improve by celebrating success and actioning concerns- The role required being a lean management expert using the tools and techniques on a daily basis to diagnose issues, create and facilitate problem resolution workshops and run effective process improvement meetings. - The role also required training team managers in these tools and techniques

Coventry

Managed a team of Standards Technicians who were responsible for responsible for updating and implementing standards accross the Clean Water Distribution teams.

Wolverhampton, United Kingdom

Accountable for the on time delivery of a variety of projects. Projects included:- Creation of Distribution Training Plan for 2011/2012The project objective was to move the Distribution teams from a state of training confusion to a position where the safety and operational training needs were understood and visible for the 700 employees. Key deliverables included a signed off 500k training plan and a longer term strategy to maintain a competent workforce. Key stakeholders included senior and middle management teams. - Provision of a central location for Water Distribution standards and procedures. Project involved direct line management of a team of technicians who had responsibility for delivering a central point of access for all of the Distribution procedures.

Coventry

- Direct line management of 16 Job Control Coordinators who scheduled ‘repair and maintenance’ work for the Distribution field teams. - Responsible for ensuring effective scheduling of work to meet customer service level agreements- Role and Team were part of the STW Operational Customer Contact Centre

Wolverhampton

- Responsible for ensuring the correct resource levels within the Staffordshire Distribution Team to complete repair and maintenance work efficiently and effectively. - Managed the Technical Support Team and was on the west area Distribution stand by rota to manage incidents.

Bromsgrove

Managed a team of 15 customer facing Network Technicians. The role involved managing customer experiences, team performance issues and technical queries.

Wolverhampton, United Kingdom

- First six months of the scheme were spent working on the implementation of a new scheduling tool. Key responsibilities included project communication and creating live support plans to implement the changes. - Second six months of the Graduate Scheme were within the Control Centre risk assessing repair work required on the clean water network. - Attended various courses to improve knowledge of other sections of the business and to aid my development in areas such as leadership, project management and presentation skills.

Bradford

Placements in various departments including Water Resources, Water Treatment, Water Distribution, Commercial Services and the Audit Team.

Warrington, United Kingdom

- Sampled and analysed water quality of the Cumbrian Lakes to highlight and report long term water quality changes. - Completed special individual projects including working on the foot and mouth crisis.

2:1, Bsc Joint Honours Geography And Geology

Education record

Activities and Societies: Choir, Debate Team