--Identify and systematize the organization’s core operational processes through Standard Operating Procedures (SOP) creation, team trainings and systems-process maintenance. These operational processes include streamlining the organization’s billing and onboarding processes and redesigning the organization’s filing system to reduce complexity, minimize inefficiencies and develop a strong operational foundation for growth and productivity. --Standardize tool usage, such as Asana and Harvest, across the team to optimize project management, including more effective internal and client communication about the status and scope of milestones and deliverables, and optimize billing, including more accurate time tracking leading to higher billable hours. This has also helped to create standardized data in which to measure KPIs.--Maintain billing including managing client project budgets, supporting clients with billing questions, creating and sending invoices through the organization’s billing system, Harvest, tracking accounts receivable, and processing accounts payable and expenses. This has led to a higher receivable turnover ratio, strong cash flow and the highest Q1 revenue (in 2022) in the company’s history. --Manage business development, including drafting and sending proposals and contracts to prospective and current clients, supporting lead generation and follow-up, and managing the lead pipeline, resulting in a 7 to 8% increase in client growth month over month.--Partner with the CEO for major business and strategy decisions including supporting key change management initiatives, and developing organizational and team KPIs as well as 6-month and 12-month goals and strategic plans to achieve these goals. --Supervise the work of the administrative assistant who is a direct report.

--Facilitated the connection of 11 unique individuals with developmental disabilities to health and therapeutic services, educational programs and stimulating activities to improve clients' quality of life--Devised and coordinated weekly trips and events to encourage the clients' engagement with the broader community--Adhered to strict HIPAA Laws and other confidentiality measures in order to protect the rights of each client