Emma Chen

Emma Chen Email and Phone Number

Help warehousing operations become more efficient through WMS system implementation, process re-engineering and continuous improvement | Business Process Optimization @ DHL Supply Chain
bonn, nordrhein-westfalen, germany
Emma Chen's Location
Taipei–Keelung Metropolitan area, Taiwan, Province of China
About Emma Chen

I am a seasoned Process Optimization Manager with 10 years of experience in logistics and supply chain, specializing in implementing both standardized and customized solutions to enhance process efficiency. My career highlights include leading impactful projects and establishing a WMS user community at DHL Supply Chain in Taiwan, where I was honored with the BPO of the Year 2023 Award by the APAC Service Logistics office for leadership and innovation. I bring a strong focus on process digitization, project management, and cross-functional collaboration and am eager to apply my expertise to new industry challenges.

Emma Chen's Current Company Details
DHL Supply Chain

Dhl Supply Chain

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Help warehousing operations become more efficient through WMS system implementation, process re-engineering and continuous improvement | Business Process Optimization
bonn, nordrhein-westfalen, germany
Website:
logistics.dhl
Employees:
39635
Emma Chen Work Experience Details
  • Dhl Supply Chain
    Bpo Manager
    Dhl Supply Chain Jul 2023 - Present
    Taiwan
  • Dhl Supply Chain
    Assistant Manager
    Dhl Supply Chain Mar 2021 - Jul 2023
    New Taipei City, Taiwan
    DHL Supply Chain, part of the EUR 56.6bn DPDHL Group, is the global leader in supply chain management & third-party logistics, implementing innovative logistics solutions across a wide range of industries such as Auto-Mobility, Consumer, Chemicals, Energy, Engineering & Manufacturing, Life Sciences & Healthcare, Retail and Technology sectors.
  • Haitec Automobile Information Technical Center
    Senior Quality Assurance Engineer
    Haitec Automobile Information Technical Center Jul 2016 - Sep 2019
    New Taipei City, Taiwan
    Hua-Chuang Automobile Information Technical Center Co., Ltd (HAITEC) was established in 2005 to provide a cross-disciplinary platform for Taiwan’s automotive industry. HAITEC is exceptional in manufacturing intelligent vehicles, electronic/telematic systems and automotive components.√ DRBFM (Design Review Based on Failure Mode)① Boosted DRBFM pass rate of new employees between 2016 - 2018 to 95%.② Revamped the DRBFM process to automate the form completion and expense applications. ③ Integrated SQE (Supplier Quality Engineer) to DRBFM activities.√ PPC (Pre-Production Check)① Optimized PPC system by reconciling the unnecessary wastes to 30 times faster. ② Introduced PPC database optimization to deduct the wastes in the prevention of recurrence to 0.5~8hr/item.√ Business Process Improvement① Led the departmental ISO/HANDS/WS processes, procedures and work instructions management.② Modified the departmental procedure of the process establishments and generated the documental formats with a decrease of the processing time from 6mon to 1mon③ Assisted in the departmental work instructions establishment with a total amount of 5 ISO and 16 WS documents√ Administration① Refined the procedure of departmental financial audit and the monitoring mechanism of budget expenditure to successfully lead a direct NTD 2 millions/yr saving
  • Haitec Automobile Information Technical Center
    Quality Assurance Engineer
    Haitec Automobile Information Technical Center Apr 2015 - Jul 2016
    New Taipei City, Taiwan
    √ DRBFM (Design Review Based on Failure Mode)① Executed 69 DRBFM sheets among 5 vehicle models as a quality assurance project leader② Supported DR (Design Review) campaign with the PPC (Pre-Production Check) list ③ Standardized the training sessions for DRBFM and conserved the consultant fee over NTD 1million/yr for the organization ④ Improved the pass rate of internal DRBFM certifications to 88% with more than 240 employees trained and obtained the certificate in 2015⑤ Redesigned DR work process, the internal/external ISO audit processes of the quality department by centralizing the cross-functional communications and successfully reduced 50% of the processing time√ PPC (Pre-Production Check)① Automated PPC database online system which helps importing the issue, outputting the statistical report, real-time alerting, tracking the solution to yield the efficiency in 53% (before: 32 hr/man week; after: 15 hr/man week)② Revised the internal documents of design basis with the lessons learned from PPC database, and successfully reduced nearly 1k quality issues for the new vehicle models
  • Haitec Automobile Information Technical Center
    Quality Improvement Coordinator
    Haitec Automobile Information Technical Center Nov 2013 - Apr 2015
    New Taipei City, Taiwan
    √ DRBFM(Design Review Based on Failure Mode)① Executed 76 DRBFM sheets among total 6 vehicle models as an assistant of a Japanese consultant.② Produced DRBFM training materials, including 40 good examples.√ PPC(Pre-Production Check)① Organized the lessons learned from the total of 9,987 past quality problems into the PPC list of 4,129 cases.
  • National Taiwan University
    Teaching Assistant
    National Taiwan University Sep 2012 - Feb 2013
    Taipei City, Taiwan
    √ Established a working system with the lead teacher to coordinate 50+ instructional efforts.√ Assisted students in achieving the completion of objectives.√ Provided regular, accurate and timely feedback to students relative to their performance.Courses: Mathematical Analysis with Applications, Game Theory with Applications
  • Ministry Of Science And Technology (Taiwan)
    Graduate Research Assistant
    Ministry Of Science And Technology (Taiwan) Jan 2012 - Dec 2012
    Taiwan
    √ Investigated an incentive-based mechanism to design resource optimization in a Taiwanese healthcare organization.√ Collaborated with faculty and students across different teams to conduct interdisciplinary research.√ Researched, analyzed, and documented a revised data input methodology improving model efficiency.
  • Ministry Of Science And Technology (Taiwan)
    Research Assistant
    Ministry Of Science And Technology (Taiwan) Sep 2009 - Jul 2011
    Taiwan
    √ Developed an optimization algorithm for a smartphone manufacturer’s logistics distribution network optimization. √ Enhanced the existing network efficiency by 18% in terms of transportation cost. √ Published 2 SCI papers and presented in 2 major international conferences in the Operations Research field.

Emma Chen Education Details

Frequently Asked Questions about Emma Chen

What company does Emma Chen work for?

Emma Chen works for Dhl Supply Chain

What is Emma Chen's role at the current company?

Emma Chen's current role is Help warehousing operations become more efficient through WMS system implementation, process re-engineering and continuous improvement | Business Process Optimization.

What schools did Emma Chen attend?

Emma Chen attended National Taiwan University, National Taiwan University Of Science And Technology.

Who are Emma Chen's colleagues?

Emma Chen's colleagues are Tatia Mikeladze, Diana Rosecel Gutierrez, Nell Belle, Aleksander Lazarevic, Ania Czerwonka, Pradosh Maheshwari, Randall Robertson.

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