Emma Penfold

Emma Penfold Email and Phone Number

Support, Time and Recovery Worker @ Kent and Medway NHS & Social Care Partnership Trust
Gillingham, GB
Emma Penfold's Location
Gillingham, England, United Kingdom, United Kingdom
Emma Penfold's Contact Details

Emma Penfold work email

Emma Penfold personal email

n/a
About Emma Penfold

I am an experienced Customer Support Analyst with a demonstrated history of working in the outsourcing/offshoring industry. I have experience in Service Delivery, EDI Messaging, ACORD4ALL Messaging and requirements gathering specific to individual customers needs. I have worked in the London Insurance market for a number of years dealing with Lloyds, company and broker messaging.

Emma Penfold's Current Company Details
Kent and Medway NHS & Social Care Partnership Trust

Kent And Medway Nhs & Social Care Partnership Trust

View
Support, Time and Recovery Worker
Gillingham, GB
Website:
kmpt.nhs.uk
Employees:
1426
Emma Penfold Work Experience Details
  • Kent And Medway Nhs & Social Care Partnership Trust
    Support, Time And Recovery Worker
    Kent And Medway Nhs & Social Care Partnership Trust
    Gillingham, Gb
  • Kent And Medway Nhs & Social Care Partnership Trust
    Support, Time & Recovery Worker
    Kent And Medway Nhs & Social Care Partnership Trust Jul 2022 - Present
    Medway Community Mental Health Team
  • Kent And Medway Nhs & Social Care Partnership Trust
    Administrative Assistant
    Kent And Medway Nhs & Social Care Partnership Trust Jan 2022 - Jul 2022
  • Open To Opportunities
    Temporary Associate
    Open To Opportunities Aug 2021 - Jan 2022
  • Medway Council
    Placement Officer
    Medway Council Dec 2020 - Sep 2021
  • Web Connectivity Ltd
    Client Service Analyst
    Web Connectivity Ltd Oct 2018 - Sep 2020
    London, England, United Kingdom
    Assisting in the implementation of WCL productsRuschlikon Lite - Transforming customer spreadsheets to ACORD XML TA messages sent via the WCL Gateway using a bespoke software transformation toolAttending the ACORD User Group on a quarterly basis to understand customers issues and actions taken to resolve themLiaison between WCL support team and customerClient Services team admin
  • Xchanging
    Customer Support Analyst
    Xchanging Dec 2005 - Dec 2018
    London, England, United Kingdom
    Implementation of London market messaging both Lloyd’s and Company market for new and existing customersIdentifying and understanding customer needs and requirements i.e. message formats etc for both Lloyds and LPC usersEscalation point of contact with offshore colleagues in respect of queriesCustomer support and liaisonContact point for LORS EDI/Batch queriesDay to day XDH business queriesMaintaining XDH Archive for customersOn-going project support to business… Show more Implementation of London market messaging both Lloyd’s and Company market for new and existing customersIdentifying and understanding customer needs and requirements i.e. message formats etc for both Lloyds and LPC usersEscalation point of contact with offshore colleagues in respect of queriesCustomer support and liaisonContact point for LORS EDI/Batch queriesDay to day XDH business queriesMaintaining XDH Archive for customersOn-going project support to business teamACORD messaging customer escalation Show less
  • Thorntons
    Senior Sales Assistant
    Thorntons Mar 1999 - Sep 2006
    Greenhithe, England, United Kingdom
    Part time Senior Sales Assistant and Key Holder.Duties included: General store duties, stock replenishment, cashing up and banking.Responsible for opening and closing the shop when senior management were not around.
  • Xchanging Ins-Sure Services Ltd.
    Support Analyst
    Xchanging Ins-Sure Services Ltd. Dec 2000 - Dec 2005
    Chatham, England, United Kingdom
    LORS/Account Enquiry market set-ups (Interactive/EDI Messaging)Maintenance of LORS Reinsurer Codeset Day-to-day market queries from Brokers and UnderwritersHoliday cover for USM/SCM/BSM/MCM and Settlement areasProjects and system testing for various Xchanging systems
  • Various Companies
    Various
    Various Companies Jan 1988 - Nov 2000
    London, England, United Kingdom
    Limit Underwriting Ltd (Temp Contract) – Reinsurance SupervisorArig Ins Co Ltd (Temp Contract) – Clerical SupportMarsh Ltd (Temp Contract) – Internal Credit ControlTIG Reinsurance Co (Temp Contract) – Clerical SupportGan Insurance Company Limited - Assistant Credit ControllerMarlborough Underwriting Agency Limited - Reinsurance AssistantACE London Holdings Plc - Reinsurance AssistantCorporation of Lloyds - Senior Direct Data Entry ClerkHill House Hammond… Show more Limit Underwriting Ltd (Temp Contract) – Reinsurance SupervisorArig Ins Co Ltd (Temp Contract) – Clerical SupportMarsh Ltd (Temp Contract) – Internal Credit ControlTIG Reinsurance Co (Temp Contract) – Clerical SupportGan Insurance Company Limited - Assistant Credit ControllerMarlborough Underwriting Agency Limited - Reinsurance AssistantACE London Holdings Plc - Reinsurance AssistantCorporation of Lloyds - Senior Direct Data Entry ClerkHill House Hammond Insurance Brokers Limited - Junior Insurance Clerk Show less

Emma Penfold Skills

Service Delivery Project Delivery Business Analysis Offshoring Requirements Gathering Outsourcing Requirements Analysis Business Process Improvement Prince2 Sdlc It Service Management Process Improvement Change Management Barn Conversions

Frequently Asked Questions about Emma Penfold

What company does Emma Penfold work for?

Emma Penfold works for Kent And Medway Nhs & Social Care Partnership Trust

What is Emma Penfold's role at the current company?

Emma Penfold's current role is Support, Time and Recovery Worker.

What is Emma Penfold's email address?

Emma Penfold's email address is em****@****ing.com

What skills is Emma Penfold known for?

Emma Penfold has skills like Service Delivery, Project Delivery, Business Analysis, Offshoring, Requirements Gathering, Outsourcing, Requirements Analysis, Business Process Improvement, Prince2, Sdlc, It Service Management, Process Improvement.

Who are Emma Penfold's colleagues?

Emma Penfold's colleagues are Emily Smye-Rumsby, Alison Culverwell, Sarah Burke, Maureen Carpenter, Marianne Williams, Susan Excell, Lisa Packham.

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