Emma Pointer Email & Phone Number

Belton, Tx, Us

As an Enterprise Applications Manager, I lead high-impact, cross-functional initiatives that align with business goals, focusing on optimizing tools like Salesforce and Zendesk. I collaborate with key stakeholders to enhance workflows, improve user experience, and drive data quality.Key responsibilities include:-Managing tool optimization and enhancements, particularly for Salesforce and Zendesk.-Developing project plans with clear milestones and addressing roadblocks for timely delivery.-Providing strategic guidance on tool effectiveness to ensure organizational efficiency.-Leading root cause analysis to resolve issues and implement lasting solutions.

Los Angeles, Ca, Us

- Led operations for Lead's My Health Gig Platform (MHG),executing key technical and operational priorities, resulting in a 12.5% Gross Revenue increase within 5 months.- Collaborated with VPs and Directors across Lead Health, MHG, and ERO Workforce Solutions to define and execute key operational initiatives for each business vertical.- Reviewed and recommended best practices to implement a shared services model, boosting cross-functional collaboration and reducing costs by 13%.- Directed strategic development of the MHG app, prioritizingenhancements based on internal and external feedback to maximize business impact.- Designed and implemented a comprehensive email/SMSautomation strategy using Herefish, automating over 120touchpoints and significantly enhancing engagement andoperational efficiency across Lead and MHG.- Revamped CRM processes, introducing a sales velocity dashboard that improved employee management, identified bottlenecks, and streamlined workflows.

San Francisco, Ca, Us

- As a Salesforce admin and ops manager, identified and implemented improvements, scoped projects, and collaborated with Directors and VPs to drive operational efficiency. - Managed Salesforce usage for 20% of the company as the main operational improvement manager for 4 essential teams. - Addressed bugs, created automation using Zapier and Flow Builder, and communicated priorities to stakeholders at all levels, company-wide. - Built a system for tracking escalations, handling 3,000 tickets in the first month, supporting 8+ operational teams, and enabling a new quality review process.

San Francisco, Ca, Us

- Directed a 10-person team of Nurse Managers responsible for handling all performance issues and incidents among the working staff.- Built a new 5-person extensions team, optimizing limited resources and achieving successful extensions through the creation of streamlined workflows.- Collaborated to achieve a 58% increase in in-app intent completion driving better use of the product and eliminating manual work while increasing retention success. - Key leader in policy development that led to Joint Commission review success.

San Francisco, Ca, Us

- Managed a diverse team comprising 16 FTEs, 6 onshore contractors, and 14 offshore contractors. Responsible for the successful onboarding of contracted nurses to their assigned facilities, a crucial step before revenue collection by Trusted. Achieved a 15% increase in employee engagement.- Implemented a new scalable on-going compliance tracking system using Salesforce for the tracking of 5k+ nurse files.- Managed onboarding during a market surge, optimizing processes and unblocking over $1M in billings.

San Francisco, Ca, Us

- As a founding team member, challenged industry norms by providing unprecedented depth of support to nurses, setting a new benchmark for excellence in nurse satisfaction evidenced by NPS scores consistently ranging from 60-70.- Led operational improvements, built streamlined processes, and managed clinical incidents and retention for 500 nurses, including interim management duties.- Led in hiring, onboarding, and managing performance for 6 new team members.

San Francisco, Ca, Us

- Orchestrated the entire travel nurse lifecycle, managing key phases such as opportunity matching, submittal, placement, onboarding, and retention.- Proactively guided and supported nurses, offering educational resources, and ensuring prompt resolution of inquiries and concerns.- Played a pivotal role as an early employee, focusing on process creation and contributing to the establishment of the first incident review committee.

Indianapolis, In, Us

Care of patients with various types of multisystem injuries with an emphasis on neuro-trauma,respiratory trauma, and septic conditions in an 18 bed ICU with a varying 1:3 (ICU-stepdown overflow), 1:2, 1:1 ratios. - Responsible for administration and titration of critical care and sedation medication drips. - Work closely with the interdisciplinary team to provide the best plan of care forpatient. - Document data related to patients' care including assessment results, interventions,medications, patient responses, or treatment changes in Cerner documentation system. - Perform emergency medical procedures, such as BLS, ACLS, and other condition stabilizinginterventions. - Set up, operate, or monitor invasive equipment and devices such as endotracheal tube andtracheotomy equipment, mechanical ventilators, catheters, central lines, arterial lines, nasogastric or orogastric tubes, continuous renal replacement therapy (CRRT), EVD/ventriculostomies, ICP monitoring, intra-abdominal pressure monitoring, RotoProne therapy, non-invasive targeted temperature management (using Arctic Sun) - Provide emotional support to patient and family, implement and update the plan of care. - Recognize changes in vitals/condition and take appropriate action. - Implement and sign off on physician's orders within nursing scope.

Bellevue, Wa, Us

Registered Nurse working a 13-week contract on a Progressive Care Unit.

Master'S Degree, Nursing Education

Bachelor Of Science, Nursing