Emma Avila Email & Phone Number

Coppell, Texas

Coppell, TX

Responsible for Managing up to Twenty-Three (30)Call Center RepresentativesResponsible for Absences, Tardy’s, Commendations, Coaching and Discipline, Training, QA Monitoring and documentation, Payroll, and ComplianceResponsible for assisting and Managing Team Meetings, assisting Management MeetingsResponsible for Assisting Associates in South Africa.

Coppell, TX

Responsible for testing in JDE(PD, DV, PY, or PRJ), and WEB(PD or DV); all cases from Quality Center, for all countries, such as USA, Canada, South Africa, Mexico, Taiwan, Korea, Japan, Australia, etc.Responsible for graphing all tasks on a weekly basis for team meetingsBack-up for Position Transfers/Back up for Override ProceduresResponsible for clearing.

Dallas-Fort Worth Metroplex

• Main contact for Field Services Department for all Official Rolex Jewelers and Non-Official Rolex Jewelers.
• Responsible for completing expense reports and supporting company events and supporting the executive team to ensure company goals and objectives.
• Maintaining databases, files, records, and reports for all Rolex Jewelers. Coordinating internal and external resources to expedite workflow.
• Managed communication between upper management and employees, liaison with internal and external executives on various and tasks.
• Manage, coordinate, and arrange senior executive travel and travel activities, including hotel booking, transportation, and meal coordination for Rolex Jewelers.
• Organizing meetings and training in Dallas and Lititz, PA.

Dallas, Texas

Due to Covid-19 I was laid off from Rolex.

United States

United States

DFW

Assisting Reservation Service Managers (RSM) with 160 Home Based Representatives. Effectively worked in a team environment and interacted with management at multiple levels. Handle Domestic/International/AAdvantage Sales Call, Providing outstanding customer service. Monitored, evaluated, coach and counseled Representatives on ways to improve performance.

Dallas, Texas

Answered 15 phone lines and provided service to clients in both English and Spanish. Assisted 150 clients in worker’s compensation, automobile, Slip & Falls, and Third Party Cases. Involved in litigations, mediations, arbitrations, pleadings, and interrogatories. Disbursed settlements and negotiated medical bills with various medical providers. Responsible.

Associate'S Degree, Business Administration And Management, General, 3.8

Activities and Societies: Associates Degree in Business ArtsLegal Assistant Certification

Legal Assistant Certificate, Law, 4.0

Associate Of Arts - Aa, Business Administration And Management, General, 3.8