• Target driven and focused on achieving KPI’s. Holding responsibility for the store's team, sales, stock, operations and brand standards.• Motivating and challenging each member of the store team to drive sales, deliver high level customer service, and ensure KPI’s are met. Offering feedback and support that can improve their performance.• Adapting to busy trading periods and learning from any setbacks or experiences that occur to implement improved approaches.• Ensuring the smooth running of the store in the Manager’s absence.

• Positively greeting and engaging with customers confidently and professionally to deliver first-class customer service.• Demonstrating products and assisting customers using extensive product knowledge.• Displaying sales skills and effective link selling by increasing ATV.• Adaptability to work both as a team and using initiative as an individual to maintain store standards.

• Developing client relationships whilst following and executing client briefs. • Designing creative campaigns and curating content for a target audience.• Cultivating an inherent commercial awareness whilst focussing on social media strategy, market research and audience segmentation.• Confidently pitching to clients, sharing ideas and responding to feedback.• Effectively using time management and organisation to complete tasks promptly and efficiently.

An Internship with Redknows who help recruitment business get a grip of there Marketing. During the Internship, I worked as part of a team to rebrand The RedSource an online resource of Marketing created by Redknows with content designed for smaller recruitment firms to help improve and grow there business.Role includes branding, social media strategy and editing and improving the website.

• Trained as a fitter to provide Bravissimo’s ‘feel good’ fitting experience to customers demonstrating customer service and interpersonal skills.• Receiving frequent positive feedback emailed by consumers to customer services.