Emma Rice Email and Phone Number

Promoting classes to all guests of the hostel, giving classes to a variety of levels and abilities, and acting as a point of contact in the hostel for any customer needs.

After completing a TEFL in order to expand my skill set I started to work online teaching English as a foreign language to Spanish and Chinese students from age 4 to 40+. Preparing classes for a range of ages and abilities, tailing to individual needs and interests.

Responsible for managing online and walk-in bookings, coordinating cleaning with staff and managing the breakfast shift to ensure fluidity of orders between staff and customers. In this role I also worked as a travel guide and earned commission through sales of activities and transport in the local area.

Point of contact for customer enquiries. Responsible for managing staff on the shop floor, managing displays to promote stock effectively, receiving deliveries and inputting stock levels into database, cashing up tills at the end of shifts.

Outback NZ is a diverse company which operates transport to the Great Walking Tracks in summer and the Ski fields in Winter. This shop is also an information centre where customers can book all of their activites whilst in the adventure capital of the world. The company also owns a Lord of the Rings shop which was opened soon after the film company were in the area filming.My role is to manage both of these shops; ensure they operate successfully and find ways to increase sales is this competitive town. I also create stock orders for both shops, and authorise invoice payments to other operators and to suppliers of LOTR merchandise. I manage a team of four and we work with incentives to help drive sales in the direction of where we want business to be directed.

Vagabonds is a bar, restaurant and hostel located in Koh Toch Village in Cambodia. During my employment I was responsible for managing staff, ordering stock, organising the staff rosta, handling customer complaints and queries, organising payment of salaries and bills, training staff, organising events, and working collaboratively with other businesses in the village to improve our business performance.

The LMBRU is an organisation focused on developing and implementing research proposals. My role was to manage the imaging centre, which involved processing research applications, recruitment of staff, handling finances and petty cash, booking meetings and travel for researchers, assisting the Director of Operations in writing quarterly and annual reports to our funders (National Institute of Health Research). The other part of my role was Patient and Public Involvement (PPI) which is necessary for research to take place. I organised events to spread awareness of our research and to invite people to get involved, and organised training session for members to ensure that they had to knowledge to be involved in research in a concise way. I also created a quarterly newsletter to send to our mailing list to keep PPI members up to date with our research.

In this role I worked for the ‘Skills for Life’ team which involved helping offenders into voluntary or paid work after their release, to improve their movement back into society. My role involved updating service users file’s using information sent to us by case workers. As this was a target based project, I was also responsible for liaising with case workers to ensure service users files were kept up to date, and all objectives were met and developed.

Whilst studying at university and living in Australia, I worked in various hospitality roles, from local pubs to silver service restaurants. I have a broad range of experience in different environments. Always at the route of these roles is customer service, working under pressure, and working as part of a team to deliver high quality service and contribute to a positive representation of the company.

Conducted market research over the phone for large organisations. Questionnaires were completed by customers of these companies and lasted between 5 and 45 minutes. Data was inputted into a computer program. IT skills and communication skills were key.

Sourcing and initial contact with Accountants and HR advisors throughout the UK.Matching existing candidate CV's to Accountancy and HR roles in the Yorkshire region and surrounding areas.Shadowing Consultants and taking minutes on candidate interviews.Writing and posting job adverts onto major job boards.Researching current companies we have contracts with to expand business development.Research potential companies we could develop business with.General administration.

Served food and drink to customers. Checked for ID when necessary. Promoted the bar as well as certain alcohol brands. Waited tables. Cleaned the front of house as well as the the back bar. Booked in parties for meals, sports events and parties.