Emma Riley Email and Phone Number

(Outside Interest - Unpaid)Purpose of role - Assistant Director:Direct entire performances or songs within a performance as required by the Director. Run and plan rehearsals in the absence of the Director and assist during rehearsals with song direction and the development of vocal and performance skills. Take an active role in the Music Team regarding choice and teaching of new songs, dynamic plans, interpretation and song set planning for events.Key achievements:• Foundation of Vocal Dimension Chorus and chartering within Sweet Adelines International• 2011 & 2012 Small Chorus Silver medal – Sweet Adelines Region 31 (United Kingdom & Netherlands)• 2013 Small Chorus Gold medal – Sweet Adelines Region 31 and highest scoring small chorus worldwide• 2014 International Small Chorus Silver medal and Audience Choice Award for Most Entertaining Chorus representing Britain and the Netherlands at the International Competition, Baltimore, USA• 2016 International Small Chorus Silver medal representing Britain and the Netherlands• 2017 Participated in the BBC One show Pitch BattleCurrently also Events CoordinatorManaging and coordinating all events, paid, unpaid, competition and trips for the chorus.Have also previously beenTeam Coordinator:Leadership of the chorus Management Team and official representative of the chorus within Sweet Adelines International. Ensure team members carry out their respective functions effectively and efficiently. Review, update and implement chorus Standing Rules and Director’s Contract. Research and submit applications for grants and funding. Ensure the smooth running of the chorus and all associated events. Support the Director, Management Team and all chorus members in pursuit of the chorus goals.

Purpose of role:Define, develop and communicate Enterprise Project Management Office (ePMO) governance and processes. Ensure project data quality and reporting. Develop and produce ePMO project metrics regarding projects, teams and individual Project Managers, automating where possible. Support all staff the project and resource management tool; Hewlett Packard PPMC.Key achievements:• Developed and managed end of project Stakeholder Survey to support continuous improvement of the ePMO, Project Managers, Technical Teams and RETS in general. Created the process, questions, method of delivery and method of results communication• Provided written information for key strategic initiatives, year-end reports and ad-hoc communication• Established a regular ‘PPMC Surgery’ drop in session, boosting buy-in to PPMC and assisting time trackers, resource managers and project managers to use the tool efficiently and effectively• Developed and implemented an automated Delivery Assurance Report which aids identification of non-compliance of information or process, proactively aids a Project Manager in ensuring their project data is current and supports PMO Directors in monitoring their team’s individual and group performance• Management of the RETS Troubled Projects bi-weekly review of all projects with Red or Amber overall health. This facilitated escalation of issues and increased awareness and understanding of projects.Additional to core role:Core developer of the IT Culture change program, brITe 2009: Contributed to the program design, purpose and organisation. Developed and facilitated for all staff an audience participation demonstration of teamwork using rhythm, sound and singing based upon exercises from my hobby, acappella singing.Administrator of the ePMO SharePoint site: Front page design and update. Creation of project collaboration sites. Improvement of SharePoint templates and management of storage allocation.

(Outside Interest - Unpaid)Purpose of role:Manages all major regional events. Secures appropriate venues, including site inspections and negotiation of contracts. Manages all on-site arrangements for regional meetings and events. Actively participates in the Regional Management Team strategic and tactical management of Sweet Adelines Region 31.Key achievements:• Successfully planned and managed ‘Feel the Earth Move’ Regional education 2008: Arranged for Alba Show Chorus from Sweden (30 singers) and its Director to be International Faculty educators for a small chorus focussed education event. Fairfield Halls, Croydon: c. 450 attendees• Successfully planned and managed ‘Midsummer Buzz’ Regional education 2009: Arranged that International Champion quartet The Buzz be the International Faculty educators for a general education event. Two weekend split site event, Birmingham & Edinburgh: c. 200 attendees each site• Successful management of two Regional Competitions at The Sage, Newcastle, c: 1400 attendees

(Outside Interest - Unpaid)Purpose of role:Responsible for coordinating all aspects of the Regional Competition. Participates in inspection and selection of venue, determines the schedule of events and is responsible for the backstage movement of all contestants. Makes arrangements for sound and video recording of the event, conducts chorus director and quartet briefings and liaises with the international panel to ensure the smooth running of contest.Key achievements:• Successful management of two Conventions at Birmingham Symphony Hall: c. 1400 attendees

Purpose of role:Act as the single contact point between the business and IT department with regards to project work. Co-ordinate and administrate all projects with IT Services involvement, both business and internal to ensure focus on quality and timeliness of delivery.Key achievements:• Implemented a project reporting structure to properly manage the IT Services project portfolio• Developed, in collaboration with the business, a three phase engagement process to facilitate early engagement of IT Services with the business on new or changed services and projects• Established and strengthened partnerships with the LNUK PMO and other divisional departments• Successful implementation of various projectsAdditional to core role:Steering Committee Member of the IT Culture Change program, brITe 2008.Organisation of the brITe Go-Kart Grand Prix, delivery of various training elements, facilitation of sessions and organisation of the brITe Finale model judging event complete with Ten-Pin Bowling tournament.

circa 1200 users - 7 staff + contractorsPurpose of role:Provide efficient, timely and customer focussed 2nd line desktop support for all Lexis Nexis UK offices and Home Based Workers; circa 1200 people. Manage and develop the desktop support team; 7 staff + contractors. Develop and use Key Performance Indicators to support a Measure-Manage-Improve model.Responsibilities expanded from or in addition to prior role:• Identified and implemented pro-active support opportunities, encouraging ideas from team members• Implemented and conducted Personal Development Programs for all team members• Established 1-2-1 coaching with team members for their development, feedback and motivation• Successful management and support of Projects including: - Output Management Project: replace aging printers, photocopiers and faxes with Cannon Multi-Function Devices - Rollout of Windows XP and Office 2003 as a standard platform - Major office reorganisations

circa 650 users - 4 staffPurpose of role:Provide efficient, timely and customer focussed 2nd line desktop support for the London office; circa 650 people. Manage and develop the desktop support team; 4 staff. Report upon KPIs and metrics.• Manage individual and team workload, staff appraisals, training and development • Customer Focussed resolution of Service Desk incidents and requests• Planning and co-ordination of project work• PC, MAC, Network and Telecoms 2nd line supportAwarded: Outstanding Achievement Award 2003 for Commitment to Customer Focus and Passion for Delivery

circa 200 users - 1 staffResponsible for the day to day PC support of the Croydon Office and supervision of one IT Support Analyst including conducting appraisal and identifying training and development needs.Provided technical support tailored to the needs of the business. Planned and co-ordinated on-site projects. Monitored the support to ensure that SLAs are met. Liaised with external suppliers for services and fault resolution

circa 200 peopleProvided 2nd line technical support in these areas:PC and MAC hardware; Network conectivity and trouble shooting; Telecoms - extension activation, direct line allocation, auditing; Microsoft operating systems and software; Other software support.Developed software management systemDeveloped audit of Printers and other assetsArranged internal office moves

Developed a 1st line resolution Helpdesk from a call logging deskProvided 1st line technical hardware and software supportManaged company mobile telephones, including policy and procedure definition, upgrading and Account Management liaison