As a dedicated Customer Experience Policy Advisor at Steadpoint, I leverage my extensive background in customer service to enhance client satisfaction in the workers' compensation insurance industry. My role involves handling inquiries via phone and email, managing payments through Invoice Cloud, and ensuring a seamless customer experience.My professional journey includes a range of roles from Guest Experience Manager at Cava, where I honed my skills in guest relations and operational management, to various customer service positions at Publix Supermarkets and in a college call center. These experiences have equipped me with a solid foundation in food and retail sales, money management, customer satisfaction and effective use of tools like Zendesk.Passionate about helping others, I thrive on creating positive interactions and solving challenges. Outside of work, I enjoy reading, spending time with family and friends, and watching history documentaries.