Responsible for the management & implementation of the firms operational risk & regulatory compliance strategy & framework

Developing, implementing & coordinating the Firms risk management strategy and ensuring the firm operates within the professional standards and regulations as required by the SRA and relevant legal acts such as ML, Terrorist Financing, GDPR & E&D etc. Leading a culture of compliance and supporting the COLP, COFA, MLRO & MLCO.

Responsible for promoting and leading a culture of compliance within the firm alongside the Compliance Officer for Legal Practice (COLP) and to implement and maintain the firms compliance strategy and framework.Supporting the COLP focussing on the requirements of the standards and regulations set out in the Solicitors Regulation Authority Code of Conduct 2019 as well as other regulatory legislation.

On a break!! Be back soon!!

Responsible for the delivery of operational change projects within the Customer Operations and Legal Risk and Compliance business areas. This includes project leadership, negotiation and planning, scheduling, risk management, creating and maintaining project framework documents within Microsoft applications to capture, define and report on all work data identified as part of each project. Communication, relationship building and liaising with key stakeholders, business managers, workstream leaders & low-level users (subject matter experts). A small part of this role was continuing to work with Law firms across the UK providing an outsourced compliance and risk consultancy service focusing on the regulatory requirements. This allowed me to utilise the skills and knowledge acquired here to seek out change opportunities and deliver improved procedures. Organising industry events for target audience providers of Legal Services focusing on new business opportunities and preparing and submitting tenders for preferred supplier of Compliance Services including negotiating costs.

Responsible for the delivery of Projects within Legal Eye ensuring the core objectives of the company are realised within agreed timescales. Providing Client Consultancy services that deliver a selection of practical solutions to assist Legal Firms in complying with required regulatory framework.The services provided are as follows:Risk ManagementCompliance of the Code of ConductBest PractiseFile reviews and auditsBusiness, Marketing & Continuity plansCOLP supportLexcel AccreditationTreating Customers FairlyThe Legal Eye Ltd Quality Standard

Responsible for the delivery of projects, establishing and maintaining the correct structures to control and monitor the deliverables to the business. Leading project planning, scheduling, controlling and reporting activities for projects, ensuring that comprehensive project, quality, and risk plans are prepared and maintained for the lifecycle of the Project and issues are actively managed through to their successful resolution. Implementing effective communication appropriate to the audience and manage third party relationships. Maintaining effective financial controls and Project progress forecasting. Analysed requirements for strategic initiatives that will generate additional annual Policy Premium. Focussed on Marketing changes, lead generation and retaining Business Partner Firms to strengthen the Network brand and support Firms which will differentiate the Company from its competitors. Implement improved or new business processes in a robust Project environment.

Managing Retention Projects and provide detailed analysis of internal data and existing business processes. Identified and implemented improved retention processes for Business Partner Firms resulting in a saving of annual policy premium. Specific focus was given to improving protection policy 'lapse' & 'cancelled from outset' rates for Key Business Partner Firms.