Emma Smith Email and Phone Number

Senior manager with 12 reports responsible for Policy and Service Improvement within £54m School Transport ServiceService wide transformation programme to improve customer service and deliver public valueImplementation of SAP C4C CRM, process optimisation, and communicationsDriving continuous improvement and application of Lean Six Sigma within the Service to deliver value from existing solutions and optimise processesStakeholder engagement across HCC senior leaders, Legal, Executive Lead Members to implement Policy change and Service deliveryReport writing for wide audiences e.g. Select Committee, HCC Finance Board, Children’s Services leadership team and Governance Boards

A senior consultant delivering within integration of NHS and Social Care programmeCollaboration and stakeholder engagement across multiple organisations; HCC Social Care, Southern Health Foundation Trust, Clinical Commissioning Groups and the Care Quality CommissionResponsible for common understanding of objectives and sign up across all stakeholder groupsFacilitated the co-creation of a single multi-disciplinary hospital discharge group between Social Care, hospital discharge teams and Clinical Commissioning GroupsEnsured alignment with rapidly changing Government guidance on Hospital Discharge Service during Covid-19Embedding new consistent processes across different stakeholder groups with different operating models

Development of GSK data strategy and compliance with European Falsified Medicines Directive data requirements across 32 Countries as part of £26m programmeCollaboration with EFPIA (European Federation of Pharmaceutical Industries and Associations) and EMVO (European Medicines Verification Organisation) Established new technical team, data management governance and business processes for European deploymentEffective influencing and stakeholder management to obtain buy in to new processes with GSK Commercial business leads in 32 Markets

Responsible for assessing impact of serialisation on supply chain processes and product quality, providing consultancy to manufacturing and supply siteProject definition, scoping and prioritisation of IT initiatives including benefits deliveryLeading Agile in non-software projects to deploy serialisation supporting improved risk management and value deliveryStrategic Supplier collaboration to identify and deliver innovative technologies to drive efficiencies in digital supply chain

IT strategy development to support delivery of business objectives and digital transformation in supply chainIn depth understanding of supply chain strategy, operating model and requirements to identify potential IT solutions and innovationGSK lead on strategic supplier collaboration to identify and deliver innovative technologies to support digital supply chain transformationManaged the project portfolio delivered in collaboration with strategic partner organisationsCore member of Agile champions group established to support transition to Agile methodology within Supply Chain IT

Working in partnership with the Supply Chain Business to manage a portfolio of projects, solution design and feasibility assessment initiativesProcess mapping, optimisation and continuous improvement using Lean Six SigmaEngagement with diverse stakeholder groups to embed change and benefits deliveryProject manager for an innovative anti-counterfeit pilot in Nigeria in conjunction with a 3rd party supplier

Range of IT Service, IT Business Partnering and Project Management roles collaborating with key stakeholder groups across GSK business functions; Corporate Finance, R&D, Manufacturing, Supply Chain and CommercialLine management of technical teamsDevelopment of IT strategies to support business objectives and delivering improved decision making through business intelligenceStakeholder engagement across diverse business units and external organisations

IT Graduate Management Development Programme - 3 year programme to develop future leaders, involving range of placements across business functions; Commercial, Corporate, R&D, Manufacturing and Supply