•Collaborated with cross-functional teams to develop and implement change management strategies to enhance employee engagement and adoption of new processes.•Designed and delivered communication materials to inform employees of new software updates and assist them in navigating these changes.•Conducted User Interviews to collect data about the functionality of my department’s website resource page, resulting in improving user experience.

•Prepared the restaurant before each shift so customers have an adequate dining experience. •Waited on an average of 20 tables per shift while balancing at least 5 of them at once. •Coordinated with kitchen staff to ensure timely and accurate order preparation.

•Proactively prepared for setup and cleanup resulting in a seamless transition for incoming staff•Provided exceptional customer service ensuring a positive dining experience for every guest while addressing any concerns.•Manage multiple tables simultaneously demonstrating attention to detail resulting in high customer satisfaction

•Generated $1,000 dollars in sales revenue through consistent outreach efforts and effective communication with customers.•Successfully maintained a client base of 25 individuals resulting in repeat business and a strong referral network. •Attended sales meetings to stay up-to-date on company initiatives and collaborate with colleagues to optimize performance.

•Trained 5 employees on customer service and how to operate the register efficiently. •Responsible for thousands of dollars of transactions within one shift.•Interacted with store management and over 200 people per shift involving specific items and locations