Emma Silver Email & Phone Number

England, United Kingdom

Leading a team of 3 Senior People Business Partners and Talent Acquisition Manager as direct reports with a wider team of 10 and a remit across UK&I, a total headcount of 1,500 colleagues. Working closely with the regional leadership team and reporting into and partnering the Managing Director for UK&I. Designing and developing the 3-year people plan for the region with a real focus for 2023 on ensuring the basics are in place and operating in the best way possible. Including all aspects of the employee lifecycle, from recruitment, employee relations, performance management, wellbeing, ED&I, employee communications through to coaching supervisors through to the senior management team on how to manage people practices across a regional and hybrid workforce.

Delivered the People strategy and People plans for Retail, Sales and Customer Operations departments, supporting a headcount of 550 employees. Business Partner to multiple senior stakeholders, including Sales Director and Customer Operations Director, working closely to develop, build and implement their people plans in line with the business requirements and strategy to deliver the targets set. Worked on rolling out a new reward and benefits strategy to the business whilst navigating cost challenges and pressures to review headcount and organisation design.

Working closely with the HR Director to develop and implement the HR strategy across the business, looking at the key HR priorities for 2021 and into 2022 with a new board of Executive Directors in place and challenges to deliver cost reductions for investors. Continuing to business partner with Customer Experience and Sales teams nationally and partnering with Head Office functions, supporting their people plans and always reviewing best practise. Likely to include a further review of the Customer Experience offering currently in place to have more focus on local, dedicated support. Focusing on continual improvement on several projects and initiatives, including implementing a performance and succession plan, reviewing our employee benefits offering, constant development of the recruitment and HRIS systems and developing values to enhance the culture across the business.

Accountable for the delivery of the HR strategy within Operations and Commercial, supporting a headcount of 750 employees across 17 depots in the Southern Region and 100 employees across Customer Experience and Sales nationally. Partnering Head of Customer Experience, Regional Operations Directors for the Southern Region and 2 Regional Sales Directors at Ops Board level to develop their HR strategic initiatives, in line with business priorities. Providing advice and guidance for their operations and commercial teams on HR related areas, such as employee relations, recruitment, performance and talent management.

Maidenhead, Berkshire, United Kingdom

HR generalist accountability for Head Office, consisting of 140 employees, partnering with the UK Sales and Marketing teams, consisting of 50 employees. Business Partner to 3 General Sales Managers and the Marketing Directors, supporting them to drive the performance of their teams, in line with business strategy and growth plans. Accountable for culture change and employee engagement across the Head Office functions ensuring new company values were launched and landed successfully. Also had HR accountability for divisional people plans; coaching, mentoring, and training line managers; guidance and advice on employment relations issues; resourcing; performance management; engagement and retention strategies.

Maidenhead

Hook

I was working on a 6 month contract supporting a change project across Virgin Media where they were looking to make approx 1000 redundancies across the UK. Within a team of 5, I was working as a subject matter expert on employee relations issues that arose through the change initiatives, ensuring any related risk was well managed. I was providing guidance to key stakeholders ensuring ER strategy, legislation and business practice compliance were met by increasing Line Manager capability through guiding and advising on consultation and related queries.I delivered efficient and accurate ER change programme support, working in partnership with People Business Partners, Accenture Partner and core ER teams, creating and improving processes in order to manage the change initiatives through from start to finish.

Bath, United Kingdom

I was working on a 6 month contract role predominantly on a project managing the sickness process for the whole company of approx. 1800 employees. Whilst in the role I supported both long term and short term persistent sickness and reduced the sickness rate overall. This involved looking at policy and process, making changes to improve. The role involved providing advice and guidance to managers regarding their employees who were off sick either long term or short term, this included holding meetings with managers which then could lead to dismissal due to ill health retirement meetings.

Reading, United Kingdom

After graduating from Bournemouth University I returned to BaxterStorey, initially returning as the Administration Team Leader and then being promoted to Regional HR Advisor after 5 months. I provided advice and guidance for complex employee relations cases including performance management, redundancy, disciplinaries and grievances. Whilst playing an integral role in supervising and managing the day to day duties of the Junior HR Advisors and HR Administrator.I was the first point of contact for Regional HR issues across Midlands and London, supporting the Area Managers and Operations Managers which included managing all TUPE cases and other ER issues. I also kept all company policies and procedures up to date alongside supporting with HR projects.Whilst working as the Administration team leader I ran the administration process for all 5 businesses with the whole employee life-cycle journey. I managed a team of 2 administrators and was the first point of contact for all administration queries, dealing with a central HR Admin inbox and telephone line.

Reading

During a year in industry as part of my university degree I gained an in depth understanding of HR processes and policies by being the point of contact for all HR related queries, dealing with basic questions and filtering onto HR Advisors/Managers where necessary. I provided high level administrative support to managers on all HR procedures including but not limited to; maternity, sickness, pension and healthcare, TUPE, redundancy, recruitment and on-boarding.

Ba Hons, Business Studies And Hrm

Activities and Societies: Student Representative for Seminar Group 2:1

A Levels, Law, Business And Psychology, A, B, C

A Levels - Law, Business and Psychology

Gcse

GCSEs