Emma Simms Email & Phone Number

Barcelona, Catalonia, Spain

Barcelona, Catalonia, Spain

Travelperk is a B2B travel management compnay that provides business travel solutions to companies. some of the main task I have done while under taking this job is as follows +Make new bookings and modifications to existing reservations +Help customer with any queries or complaints that may arise+Handle invoice related queries +Meet KPIs set by the company +Monitor travel polices set by companies +Providing 7-star customer experience

Barcelona, Catalonia, Spain

Responding to customers queries through live chat, email and calls • Handling escalated cases that may arise between our customers and driver partners. • Operations support • Ensuring all drivers have clocked in for the day • Reassign rides on ride plan to ensure time keeping • Calling riders as a courtesy to let them know drivers will be late. • Calling drivers if they are not driving to where they need to go • inputting information on excel to track rides and performance.

Barcelona, Catalonia, Spain

• Selling hotel rooms to customers on the phone. • Selling add Ons to increase profit such as breakfast, dinner and wi-fi • Working towards a sales target to increase revenue and receive a personal bonus • Handling customer complaints while also trying to convert them to make booking.

• Driving sales and profitability of the store to achieve growth and meet KPIs• Reviewing all customer complaints and reviews and quickly responding with a resolution • Mentoring of staff and training • monthly appraisals with employees on performance • conduct training evenings with new employees • Recruitment of staff • Cash up off tills and ensuring accuracy of money count •Merchandising and window displays