Emma Simon Email and Phone Number
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Emma Simon personal email
Throughout my career I contributed to the delivery of innovative and impactful solutions for healthcare clients, leveraging my domain expertise in health service management. I collaborated with cross-functional teams, stakeholders, and vendors to define project scope, objectives, and deliverables, ensuring alignment with the company's vision and goals.I have a bachelor's degree in health service management from the University of Minnesota-Twin Cities, where I gained valuable knowledge and skills in healthcare administration, policy, finance, and quality improvement. I am passionate about helping others and improving people's lives through healthcare, and I aspire to be part of a company that shares this vision and mission. My core competencies include project management, human resources, customer service, and leadership.
Crossroads Trading
View- Website:
- crossroadstrading.com
- Employees:
- 218
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Human Resources Compliance SpecialistCrossroads Trading Feb 2024 - Present
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Implementation/Project LeadCalibrate Jun 2022 - May 2023● Ensured Customer Support team met SLA targets through data analysis, engagement tracking, and experimentation when targets weren’t met● Utilized Looker, Mode, and Zendesk Reporting to gather and analyze project data● Identified improvement areas and training needs for the team while implementing action plans and tracking results using project management solutions including Jira and Lucidchart● Implemented and led the launch of new phone system in Zendesk● Managed day-to-day operations of phones, including QA audits, daily reporting, and monitoring performance of associates -
Team LeadCalibrate Sep 2021 - Jul 2022● Managed a team of 10 associates resolving 150-300 customer support tickets daily● Directed weekly meetings to manage upcoming projects and guide customer support efforts● Collaborated with engineering team to provide backend support via implementation of a Django application to relay internal and production issues● Led the update of standard operating procedures for associates to help create a more consistent and cohesive customer workflow
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Human Resources ManagerBrightstar Care Apr 2021 - Sep 2021San Francisco, California, United States● Led and directed routine functions of the HR department, including hiring and interviewing staff, administering pay, benefits, leave, and enforcing company policies and practices● Maintained compliance with federal, state, and local employment laws and regulations, and recommended best practices● Maintained knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law● Partnered with leadership team to understand and execute the organization’s human resource and talent strategy, particularly as it related to current and future talent needs, recruiting, retention, and succession planning -
Clinical Quality AssistantBrightstar Care May 2020 - Apr 2021● Reviewed Joint Commission Home Care Standards to ensure BrightStar Care’s compliance● Performed employee audits and scheduled supervisory visits and annual competency exams for our 200 CNAs and LPNs● Managed content, developed documentation, and presented at quarterly Clinical Quality Meetings to improve program compliance and quality outcomes
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Human Resources AssistantBrightstar Care Nov 2019 - May 2020Maplewood● Kept track of all 200 employees’ credentials and performed employee file audits to ensure no needed documentation missing● Recruited and phone screened over 100 potential caregivers and set up interviews with ones that were qualified● Maintained accurate and thorough documentation within our ATS
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Vaccine Clinic Student WorUniversity Of Minnesota - Boynton Health Service Sep 2019 - Apr 2021Greater Minneapolis-St. Paul Area•Checked-in and managed lines of hundreds of students, staff, and employees for influenza and COVID-19 vaccination clinics•Packed, organized, and distributed medical supplies and documentation to RNs and staff•Entered data from each clinic into database in order to provide researchers and administrators with accurate data about influenza and COVID-19 vaccination rates in UMN population -
Summer InternLoaves And Fishes Mn Jun 2019 - Nov 2019•Prepare and serve meals for guests, while interacting with them to make sure they were enjoying themselves•Overseeing, managing and train volunteers on what is expected of them•Preform administrative paperwork and other office duties, and also keep track of inventory in the warehouse and at the dinning sites
Emma Simon Skills
Emma Simon Education Details
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Health Services Management
Frequently Asked Questions about Emma Simon
What company does Emma Simon work for?
Emma Simon works for Crossroads Trading
What is Emma Simon's role at the current company?
Emma Simon's current role is HR Compliance Specialist.
What is Emma Simon's email address?
Emma Simon's email address is em****@****are.com
What schools did Emma Simon attend?
Emma Simon attended University Of Minnesota-Twin Cities.
What skills is Emma Simon known for?
Emma Simon has skills like Customer Service, Microsoft Office, Leadership, Public Speaking, Communication.
Who are Emma Simon's colleagues?
Emma Simon's colleagues are Seamus O’malley, Brenna Carroll, Kylie Ann Wickstrom, Amari Mcdavid, Marceline Anderson, Jacob Cade, Jessica Blythe.
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