Emma Smith Email & Phone Number

North East, England

For the last seven months I have been on a management training programme within the leisure industry. Gaining a wide range of knowledge and experience in different areas for example; retail, customer service, marketing and caravan sales.This role included responsibilities such as: • Managing and leading different teams on park• Training and developing operational staff• Understanding the sales environment and processes• Measuring and analysing year on year sales • Stock management and waste control • Content writing for the Website • Project management within marketing

Durham, United Kingdom

I have work for MGL Group over the years during busy periods and for holiday cover. My responsibilities included:• General assistance and support with ad-hoc HR/Training duties• Data Input into Sage Financial Accounts • Various tasks within Excel and Word• Archiving • Internal and External Post handling

Liverpool, United Kingdom

Responsibilities Included: • Managing booking and parties• Stock managing • Serving customers with food and drinks and giving guidance when needed. Ensuring customers were fully satisfied with the service provided. • Keeping the restaurant area clean to make sure it was ready for the following customers to ensure efficiency in the restaurant.

Durham, United Kingdom

During my time at Esh Group I worked within their Human Resource, Training and Corporate Social Responsibility Department. Gaining a vast amount of insight and knowledge of how business works and the inter-dependence of each team. Responsibilities Included: • General administrative tasks within the Human Resources and training departments .• Dealing with employees and public enquiries.• Organising and booking training for employees. • Carrying out presentations on Health & Safety and employability skills to staff and external organisations.• Organising CSR programme.• Employability presentation• Company inductions and PR reviews

Cleveland/Akron, Ohio Area

For two summers I worked at Camp wise as a Lake Specialist, my second year I was asked to return as Lake Supervisor. My responsibilities included:• Motivating and leading lake staff team• Chaperoning children ages 6- 15 years during their stay on camp.• Teaching a range of water sports on an open lake e.g. water-skiing and wakeboarding • Working within a team to ensure the lake was fully guarded at all times.• Plan and organise different water based activities for a range of ages. • Provided mentoring and support to children.

Bachelor'S Degree, Business Management, 2:1

Btec Business Diploma Level 3, Business, Distiniction