Emma Smith Email & Phone Number

Chicago, Illinois, United States

Client Success Manager/Customer Success Manager:- Work with 25 enterprise & mid-market accounts across the financial services sector. - Consistently over quota year over year- Partner with an Account Manager to support, retain and grow some of our largest and most well-known clients. - Building usage, interest, and awareness of Mintel services with your clients through training and research support that will help to achieve increasing renewal rates and maximum growth within each account- Along with an Account Manager, co-facilitating monthly or quarterly calls with clients to share insights and gather feedback to understand business objectives- Providing timely and thorough responses to ad-hoc client questions and researching requests using the appropriate Mintel tools and services- Proactively curating and delivering insights produced by our analyst team each week, ensuring that the insights are strategically aligned to the clients’ business objectives- Monitoring client usage monthly, identifying and understanding changes in usage and flagging any concerns to the Account Manager- Operating as a competent and knowledgeable expert in Mintel's methodologies and processes across a broad range of verticals including financial services and insurance.

Chicago, Il

Cincinnati, Oh

In this social media role, I worked as manager of Cilantro's Facebook and Instagram pages. While re branding, I posted frequently to the platforms based on consumer needs. Different times of the year for the restaurant calls for different content on the social media sites. Posting unique and interesting content allows for more consumer reach. More frequent posts are also something I use as a goal to keep customers and followers engaged in the content I post.