Emma Smith Email & Phone Number

United Kingdom

Bournemouth, United Kingdom

-In addition to my previous responsibilities I became the floor manager, this involved organising reservations and walk-in customers. Sometimes this could be very stressful as we were often fully booked so I often had to re-organise tables.- Building relationships with customers - Training new staff

Barcelona

-Managing tourist apartments and hotel rooms, from bookings to customer service to communicating in Spanish with the cleaning staff.- Responsibility for sales targets and motivating my team. I also focused on developing relationships with customers to offer them the products that suited them, this also encouraged me to expand our product portfolio to offer a more personalised service.- Working in a team, communication was an integral part of offering good customer service, as well as maintaining an energetic working environment both to benefit the hotel guests and maintain productivity. - Reporting of monthly results for the landlords.

Bournemouth, United Kingdom

- Customer service; speaking to customers about the painting process, preparing food order, preparing drinks and using the till.- Being aware of what was happening in the work environment and responding to changes such as a sudden influx of customers.- Working in a team, communicating to ensure that we do not fall behind on orders.

Aca

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