Emma Leon Email & Phone Number

Greater London, England, United Kingdom

London, England, United Kingdom

Regent Street

London

Working with the Head of Social Enterprise at the JAMI warehouse based in North London. Creating procedural guidelines on stock management, training manuals for the E-Commerce business and creating a strategy for an Up-cycling business project. Mentoring and training service users on how to enter back into paid employment.

London, United Kingdom

Measuring the global performances of all Service centres. Analysing any changes to purchasing patterns, repairs volumes, and quality issues. Analysing mystery shopping results on all Service centres in order to identify key areas of improvements and provide adequate technical training and support.Developed a team culture of ownership, creating ways of working and processes that resolved systematic poor planning.Channel feedback from service centres on issues relating to product quality.Supervising all Omni channel communication volumes, ensuring adherence to policies and processes.

London, United Kingdom

Ensuring that all customer interaction and communication is transparent, consistent, honest and professional at all times. Developing customer-focused processes, managing the implementation of new initiatives in the EMEA region. Producing monthly and quarterly reports to key stakeholders on After Sales performance, highlighting any trend changes and quality issues.Creation of an end-to-end customer experience, which included systems, processes and increased customer engagement across all media channels.

London, United Kingdom

Managing a team 7 people based in two locations, which entailed supervising the technical operations, ensuring the standards of service provided are adhered to with productivity targets being met.Ensuring the safety of in excess of 8,000 customer repairs per annum, the quality of workmanship is to the highest of standards at all times. Managing two spare parts warehouses, controlling the stock ensuring stock levels remain at a necessary level to satisfy all repair demands.Managing complex customer situations promptly and professionally meeting commitments for service and assistance. Resolution of any escalated complaints.

London, United Kingdom

Liaised with European manufacturers and buyers of jewellery and timepieces on behalf of Wenger Watch Co, Yves Saint Laurent, Kenzo, Christian Lacroix, Elle Jewellery and Mondaine Watch Co.Communicated with all manufacturers on product development, merchandising, stock purchasing & control and sales forecasting. Organised and managed the company’s exhibition stands at 4 major International trade shows.

Sydney, Australia

Managed a team of 4 customer service co-ordinators.Dealt with all escalation complaints regarding business, residential and mobile phone account enquiries. Chaired weekly team meetings to assess product promotions. Setting up new customer accounts

County Dublin, Ireland

Responsible for stock control, visual merchandising, corporate gifts & VIP customers, as well as the general daily concession management role