Emma Stokes Email & Phone Number

Charlotte, North Carolina, Us

Iowa City, Iowa, Us

As a grader, I am responsible for grading Cybersecurity students' daily participation submissions, homework assignments, and exam submissions.

Denver, Co, Us

As a data analytics intern, I worked with a team and partnered with local nonprofits to help them with their data analysis. More specifically, I worked with the Iowa Harm Reduction Coalition and helped them create an entirely new database, as well as a system for automatic data entry and inventory level alerts. I also created visualizations of their data in Tableau to help the IHRC obtain grants.• Led weekly touch-base meetings with IHRC contacts to ensure work directions aligned with client's unique needs• Structured, engineered, and launched new REDCap database• Archived old database and processes• Designed online request forms enabling 24/7 use for clients• Created inventory database along with automated processes for updating staff on supply levels• Generated Tableau visuals, providing insights on trends in product distribution and inventory levels

As a wait staff I was able to greatly improve my customer service and communication skills, as well as my time management skills. This position was very different from my previous wait staff experience, as the customers were new every night. This experience helped prepare me for a job where every day is different, and has taught me how to deal with new situations in a quick and effective way. • Made effective decisions quickly and under pressure• Communicated with both customers and employees to ensure food was delivered correctly and in a timely manner

Iowa City, Iowa, Us

As a Textbook Associate, organization and small details are very important. Through this job I have learned the importance of doing work carefully and correctly, as well as improved upon my customer service and communication skills. I have also learned how to adjust to changes quickly, so I will be prepared in the future for inevitable unplanned situations. • Created and updated Excel spreadsheets to better manage inventory and order information• Packaged and sorted orders, ensured paperwork and materials were correct• Assisted customers by filling textbook orders, showing them to textbooks in store, and answering questions regarding books and access codes

West Des Moines, Ia, Us

As a Courtesy Clerk, I learned the importance of forming a relationship with a customer. This is an important skill that I will use in future business experiences, as this job taught me that even a simple conversation can improve a customer's experience immensely. HyVee takes pride in having happy customers, and being a part of what made customers happy will impact me in my future endeavors as I will always try to form a connection with customers or clients to improve their experience.• Assist customers with groceries, clean parking lot and store facilities, assure customers are happy with shopping experience• Organize and tidy shelves in store and show customers to groceries they are looking for

Through this experience, I learned skills necessary to be successful in the business industry. I improved my communication skills by reaching out to businesses and gathering information, as well as the ability to work under time sensitive conditions and still provide the best outcome possible. CAPS taught me the importance of communication and helped me become more confident in reaching out to clients when I had questions or concerns.• Professional course in high school at the University of Northern Iowa for 2 hours each day• Partnered with local businesses to carry out projects and deliver products

Cedar Falls, Ia, Us

As a Lead Wait Staff, not only was I able to gain critical communication and customer service skills, I also learned what it was like to be a leader. I learned how to make tough decisions when others may not want to, and I learned what skills were important to have in order to be a good leader. I will continue to use these skills in group projects and future work experiences in order to more effectively work with a team, and take initiative when needed.• Managed 5-10 wait staff, and trained 2-3 wait staff per month• Effectively communicated with upper management and oversaw wait staff, as well as ensured kitchen and dining room were kept up to standards• Assured residents were satisfied with dining room experience

Master'S Degree, Business Analytics And Information Systems, Finance

Bachelor Of Business Administration - Bba, Business Analytics

Education record

Business Startups And Innovation Lab