Emma Stringer Email and Phone Number

• Arranging events with clients, written liaison with colleagues regarding event organisation, using outlook calendar to register and manage bookings, maintenance of building and securityduties, reception bookings and enquiries, financial records upkeeping• Managing a small team, briefing staff on duties and fire roles• Marketing and promoting events.• Liaising with auditors and prepared facilities to support successful audits.• Storing cash floats and delivered secure… Show more • Arranging events with clients, written liaison with colleagues regarding event organisation, using outlook calendar to register and manage bookings, maintenance of building and securityduties, reception bookings and enquiries, financial records upkeeping• Managing a small team, briefing staff on duties and fire roles• Marketing and promoting events.• Liaising with auditors and prepared facilities to support successful audits.• Storing cash floats and delivered secure banking procedures.• Completing weekly front office rota to guarantee optimal cover for operations.• Improving team performance by conducting reviews and KPI data analysis.• Responding to customer concerns with efficiency and knowledge, delivering professional, personalised service.• Meeting health and safety guidelines to maintain compliant working environments.• Overseeing emergency procedures and administering first aid.Writing end of shift reports to facilitate service continuity.Training front office staff in interaction best practices, boostingguest satisfaction survey scores.•• Handling customers complaints to protect brand reputation.Inspecting rooms and reception areas to achieve pristinepresentation and cleanliness.•Adjusting sales strategies to local competition and decreasedindustry rates.•Maintaining accurate records of bookings reservation systemand forecasted probable revenue streams.•Consulting with central reservations to discuss new rate plansand promotions. Show less

•Tracked, analysed and reduced operational expenses tomaximise revenue •Created and continuously evolve lunch menu, taking intoaccount seasonality, dietary requirements and preferences.•Oversaw sales training for 10 staff members since 2019 toincrease sales.•Monitored compliance to Covid-19 restrictions, health and safetyprotocols and Food Hygiene standards.•Followed opening and closing procedures to maximise securityand timely opening of… Show more •Tracked, analysed and reduced operational expenses tomaximise revenue •Created and continuously evolve lunch menu, taking intoaccount seasonality, dietary requirements and preferences.•Oversaw sales training for 10 staff members since 2019 toincrease sales.•Monitored compliance to Covid-19 restrictions, health and safetyprotocols and Food Hygiene standards.•Followed opening and closing procedures to maximise securityand timely opening of coffee shop 6 days per week.•Managed rotas for staff members to maximise availability andproductivity.•• Oversaw accurate daily till operation and cash reconciliation.Inspired front-of-house team with energetic and friendlypersonality deliver outstanding customer service.•Created seasonal sales plans with varying stock andpromotional strategies.•Managed stock within set minimum and maximum levels toserve customers without over-extending finances.•Established clear budgets with sound controls to keep businessoperating with optimum finances.•Formulated marketing and advertising strategies for continuousbusiness growth.•Researched and applied proven marketing techniques to drivesales.•Leveraged strong working knowledge of products and systemswithin the catering industry.•Maintained detailed and current records of inventory, personnelactivities and business finances.•Kept business in compliance with internal controls, industryregulations and health and safety requirements.•Enforced service standards to maintain establishmentreputation for excellence.•Pursued new business opportunities by forging strong networksand contacting potential buyers.•Followed industry trends and set pricing strategies to maximisebusiness returns.•Evaluated products to select mix meeting current customerdemand. Show less

• South & vale district council- planningEnsuring applications are assessed accordingly to comply withthe council's requirements•Corresponding with Applicants, Agents and Colleagues withregards to invalid applications•• Offering advice as to what is required to validate applications• Assisting with enquiries• Working to a deadline.Accurately handled payments for copies of certificates in linewith company policy.•• Upheld and enforced data… Show more • South & vale district council- planningEnsuring applications are assessed accordingly to comply withthe council's requirements•Corresponding with Applicants, Agents and Colleagues withregards to invalid applications•• Offering advice as to what is required to validate applications• Assisting with enquiries• Working to a deadline.Accurately handled payments for copies of certificates in linewith company policy.•• Upheld and enforced data confidentiality practices.Maintained awareness of up-to-date legislation and relevantlegal processes to perform best practices.•Collected statistics to analyse data and send to general registraroffice. Show less

Continuously monitored delivery schedule, liaising with logisticservice providers, such as catering providers, to ensure timelineswere met.•Explained application verification processes and licenceeligibility to resolve enquiries.•Followed established procedures to minimise or neutralisesecurity threats.•Used professional researching and interviewing methods andtechniques to gather relevant data.•• Ensured knowledge of the councils regulations… Show more Continuously monitored delivery schedule, liaising with logisticservice providers, such as catering providers, to ensure timelineswere met.•Explained application verification processes and licenceeligibility to resolve enquiries.•Followed established procedures to minimise or neutralisesecurity threats.•Used professional researching and interviewing methods andtechniques to gather relevant data.•• Ensured knowledge of the councils regulations were maintained.maintaining the upkeep of bookings and daily tasks were set asstandard.•Corresponding with customers and hires regarding bookings andevent information.•gaining relevant knowledge of the regular booking andupcoming events. Show less

Interviewed clients to understand event scopes of work,establish budgets and timelines.•• Prepared, monitored and maintained event budgets.Solicited client feedback to assess event success and uncoveropportunities for improvement.•Maintained close communication with couples to achievewedding goals and mitigate service issues.•Planned and efficiently organised activities, details andtimelines for large and small scale events.•• Processed… Show more Interviewed clients to understand event scopes of work,establish budgets and timelines.•• Prepared, monitored and maintained event budgets.Solicited client feedback to assess event success and uncoveropportunities for improvement.•Maintained close communication with couples to achievewedding goals and mitigate service issues.•Planned and efficiently organised activities, details andtimelines for large and small scale events.•• Processed payment for event vendors, venues and staff Directed subcontractors in floral design, photography needs andaudio-visual equipment coordination.•Leveraged industry knowledge and vendor relationships tosource high-quality event supplies and services.•Designed event floorplans in alignment with budget and venueconstraints.•Provided post-event debrief paperwork, completing documentswithin agreed timeframes.•Liaised with clients to determine event requirements andconstraints, outlining package options to meet needs andexpectations.•Reconciled accounts payable and receivable functions tomaintain proper budget allocation and capital.•Oversaw preparation and management of event budgets,delivering at or below projected costs.•Facilitated catering services and planned menus to complementevent theme and client preferences.•Attended bridal industry events to promote services and buildrelationships with prospective vendors.•Liaised with marketing and PR colleagues to promote specialevents in social calendars.•Coordinated photographers, videographers and musicians forseamless rehearsals and wedding ceremonies.•Ensuring all staff training of food, health and safety certificateare up to date Show less