I was seconded within the Bland Group in Oct 2010 to help oversee the relocation of Cadogan Holidays from their Southampton Office to Gatwick Airport. Within an integral team of 2 we ensured Cadogan Holidays continued to operate smoothly during the process. I learnt all aspects of the business to include a new sales system (travelink) Sales and Marketing, Operations, Product Knowledge and ContractingNegotiating rates directly with suppliers ensuring that a contract is agreed on optimum termsBuilding and maintaining strong relationships with suppliers to enhance our strategic partnershipsAnalysing weekly sales figures/market trends to report the progress of Cadogan Holidays to the Managing DirectorAttending Functions/Trade Fares & travelling overseas to liaise with potential suppliers, maintaining existing relationships and expand product knowledgeSourcing a new range of experiences and hotel product for 5 key destinations in line with the product strategy. Responsible for the design and launch of the new brochure.Design and Marketing of adverts, E-Shots to trade and direct consumers and updating of website for special offers to help drive salesEnsuring each hotel & experience meets the Health and Safety requirement through ARGENTSetting up procedures and administration processes within the Sales, Operations and Customer Service departments Ongoing training of sales personnel inclusive of 1-2-1 and team meetingsCustomer relations verbal and written

Seat purchasing from Airlines to enhance flight programme tying up dead legs and to cover cancellations/delaysYield Control - constant monitoring of prices and margins of seats sold Full flight programme check and management of approximately 25,000-40,000 airline seats per monthLiaising with charter flight suppliers and flight brokers to ensure smooth operationAdministering flight changes and following through to date of departureIntegral part of a team of 3 to launch Package Holidays within an existing flight only operator

A career break to work in Australia and travel South East Asia to include Thailand, Malaysia, Laos, Cambodia, Vietnam, Malaysia, Indonesia, Borneo, India, New Zealand and Fiji

To provide administrative, secretarial and accounting support.Co-ordinate and assist with Trade shows and FunctionsPreparation and distribution of Marketing material for Japan, Asia and Northern Territory

To be the front of house information guide to all enquires whether it would be international or domestic travel in view of converting each enquiry into a bookingTo be knowledgeable in all products that the YHA offers from various tours throughout Australia to international flights/trips and to be efficient in using the in house booking systems and Galileo

Sole responsibility to administer all incoming e-mail bookings and enquires generated by the Hayes and Jarvis Website in a view of converting each enquiry into a holiday booking.To ensure that customers are offered the very highest standards of customer service from the initial enquiry through to confirmation of booking whether contact with the customer is via e-mail or telephone calls To achieve set targets and agreed service levels and be multi skilled in all Hayes and Jarvis productsTo assist in Call Centre Reservations when call volumes are high

Travelling in Thailand, Malaysia, Australia and New Zealand