Emma Thompson Email & Phone Number

My role at Santander is to work as part of a team handling incoming calls, providing a first class level of service to customers who have queries regarding their existing mortgage accounts . Answering general day to day queries ranging from simple requests to complicated issues requiring an eye for detail to answer questions fully without errors to allow the customer to make an informed choice from a non advised service. I also deal with and resolve complaints effectively and efficiently at first point of contact. I work very hard to achieve consistent AHT, sales, call quality and customer satisfaction survey results which are targeted as part of my role. Constant over achievement has allowed me to progress in my role to provide colleagues with best practice and coaching to help them to achieve their targets. During my time at Santander I have worked in customer services, customer relations and administration.

My main role is to provide a first class customer orientated telephone service to all customer enquiries whilst maximising every sales opportunity to reach personal sales targets also to perform various administration duties as and when required.

General Bar duties, Trusted key holder, cash handling and end of day paper work, serving customers, stock take and rotation, cleaning, ordering and taking deliveries. I worked alongside management to ensure that the running of the bar was both efficient and profitable. I have also drawn up rotas and staff weekly objectives.

Level 3 Btec National Diploma, Early Years Care And Education, Merit Pass Pass

BTEC National Diploma in early years care and education – level 3 Level 2 Key Skills in Communication NCFE Level 1 Certificate.

Gcse

Mathematics – B English Language- B English Literature- C Double award Science – CC Resistant Materials Technology – A Art and Design- B.