A higher education professional with over 20 years of experience in operations management and senior executive support within research-intensive institutions, I have led complex projects to achieve strategic goals and promote social change. I have expertise in programme management, research management, quality assurance, risk management, business continuity, stakeholder engagement, financial planning, strategic planning and implementation human resources, and estate management, notably at the School of History at Queen Mary University for 13 years. Here I made significant contributions to improved student and staff satisfaction, research quality and overall academic performance while managing increased student numbers and maintaining cost control.Additionally, I have supported senior leadership by providing comprehensive executive support, which included managing diaries and schedules, organizing travel itineraries and accommodation, handling correspondence and expenses, overseeing budgets, and implementing strategic initiatives. I have undertaken secretarial roles in various committees, managed records, ensured GDPR compliance, led teams, managed recruitment and staff development, and coordinated health and safety. I am passionate about social justice and innovation in education, with skills in data analysis and process improvement. Holding a First Class BA (Hons) in English and French, I am trained in Lean Six Sigma (PMI), Leadership and Change (LSE), and Mental Health First Aid.