• Baked and decorated unique cakes, cupcakes, cookies, and chocolates for daily customers in addition to special orders for various events, including weddings and parties of up to 300 people• Conceptualized, designed, and taught cake, cookie, and cupcake decorating classes of up to 12 adult students at a time• Collaborated with customers to come up with flavor and one-of-a-kind design concept for special order treats and then executed the order using both artistic drawing skills and cake decorating techniques• Managed multiple bakery projects at once while also running the cash register, helping walk-in guests, training employees, and delegating responsibilities to our 4 employees• Trained our employees on baking, decorating, and working with customers and supported them as needed during shifts

• Followed spoken instructions to properly execute ingredient preparation before and during open cooking hours• Managed the kitchen station put in my charge while also helping other cooks and stations as needed • Collaborated with owner and chef to create exciting, globally-inspired weekly special menu items

• Delivered excellent customer service and prompt delivery of orders to hundreds of customers during high-volume times of day• Memorized and prepared 30+ different coffee, tea, and espresso drink builds on a made-to-order basis• Maintained a clean, organized, well-stocked café bar and dining area while simultaneously serving guests and taking orders

• Greeted guests politely and relayed information about the winery, our products, and the services we provide• Communicated with guests to provide them with the best possible experience for them by recommending wines and pairings based on their palette• Described each wine’s taste qualities, grapes, and process of being made each time a customer wants to try a wine• Served up to 15-20 guests in a timely and polite manner at once while maintaining a clean and presentable work area

• Worked with servers and fellow kitchen staff to provide an exceptional dining experience for all customers• Followed recipes to make delicious made-to-order Italian pastas, pizzas, salads, and appetizers• Managed high volume of guests at one time while maintaining high quality dishes, food safety, and organization

• Provided a welcoming, safe, respectful space for all members of the Madison community to engage with art• Interacted with guests and answered their questions about the art or artists represented in gallery to the best of my knowledge • Ensured that the integrity and safety of the art is respected by all guests by closely surveying all gallery spaces

• Delegated responsibilities to 10 team members at beginning of each shift and supported them during shifts as needed• Provided polite customer service, a comfortable dining experience, and quality food for all customers• Followed recipes and instruction of chefs to prep ingredients and made meals to serve on the line• Maintained a positive work environment for employees while also efficiently serving hundreds of students per meal time

• Followed recipes closely to create unique, high quality Italian style dishes from scratch• Oversaw scratch kitchen activities and provided training and assistance to up to 3 other kitchen staff at a time• Designed and created delicious and marketable entrée, appetizer, and dessert recipes for weekly specials• Prepared in advance all food, dining ware, and timing of meals for events of up to 200 people