Emma Welsh Email and Phone Number

With a team of Student Services Advisors and Student Engagement Officers, we’re responsible for wellbeing and pastoral support as well as events and extra-curricular opportunities for students. Leading outreach partnerships across schools and colleges in the UK focussing on Performing Arts and Creative Media.

Working temporarily to support government ministers with a back log of cases during the challenging times of COVID-19.

- Creating and developing a programme of performances and events for a higher education establishment specialising in performing arts (undergraduate, postgraduate, short courses and intensives). Events included but not limited to: national tours, gala parties, meetings/boards, studio/class hire, lunches and socials, training forums, workshops and talks. - Managing, hiring and consulting with various teams, finalised by myself and the Director. - Scheduling and liaising with many partners; creatives, technical, marketing, the local community and developing said relationships via site visits, telephone and email.- Chair and Secretarial responsibilities to meetings. - Responsible for increased performance/event opportunities for students and alumni.- Effectively administering imperative reports, including: ticket sales, music licensing (PRS), post-performance/event reviews, student and alumni engagement, review of marketing statistics and event specific strategies.- Accountable for project specific budgets, processing invoices, negotiating and writing contracts, payroll documentation, time sheets and other documentation in liaison with the Financial Director. - Directing collaboratively on marketing campaigns and sending event invitations via systems such as MailChimp and EventBrite. - Creative design; producing concepts for exhibition stands, adverts (print and digital), notice boards, moodle and managing the production of promotional video content. - Mentoring interns and administrative assistants.

- Executive assistance to Director and Assistant Director/Registrar. - Complex calendar maintenance, managing and memorising individual commitments of senior management, contracted and self-employed visiting staff. - Secretarial responsibilities; planning, set-up, dissemination of invitations and action plans and minute taking. My role developed in to training new and existing employees with secretarial and minute taking duties. - Data collection and analysis against KPI’s set internally and externally (e.g. Higher Education Statistics Agency). - Direct liaison with various partners; Student Loans Company, Middlesex University (awarding body), Office for Students (regulator), Council for Dance Drama and Musical Theatre (quality assurance). - Efficient administrative responsibilities including Student Finance reports, remittance reports, term dates, student withdrawal/suspensions, proof reading and highlighting clerical administrative errors prior to publishing. - Overall knowledge and facilitation of various college aspects: Human Resources, Student and Staff Recruitment, Staff Development, Student Engagement and more. - Managing two annual graduation ceremonies, sourcing VIP guests and speakers, awards, certificates, diploma supplements, ticketing for attendees and spectators, hires, purchases and more.

- Part-time secondary job alongside my full-time employment as Personal Registry Assistant. - Responsible for opening and closing the restaurant/bar and setting-up key areas prior to service. - Customer care and front of house; welcoming guests to the venue, seating arrangements, managing bookings, stock replenishment, cleaning and making positive relationships with regular patrons. - Surpassed weekly targets, working collaboratively with FOH and BOH teams to achieve up sales outlined by the venue manager.

- Starting as a Christmas temp at the age of 15, promoted within the company to Team Leader and the stores Visual Merchandiser. - Nominated and won the Regional Customer Service Award. Vast experience handling customer enquiries and complaints. - Managing and responsible for all sales assistants, creating and disseminating weekly rotas, supervising the daily running of the shop floor, processing deliveries and key holder for opening/locking-up the store. - Banking and till responsibilities.

Working part-time for an event staffing and training academy; obtaining extensive training in event organisation including canape and silver service, wine and bar services, corporate team building, general waitressing and delivery duties.

- Responsible for strategising a marketing campaign, promoting the festival through mail outs and social media platforms. - Managing and supporting on the event day to ensure the festival was a success.

An outreach initiative working with groups of 30+, one-to-ones and small groups to increase the participation and progression of underrepresented groups in to higher education. Advising children and young adults through taster days, primary and secondary school projects, summer schools, fairs, mentoring schemes in schools/colleges and be-spoke projects for target groups.

- A sought out 6-week intensive work experience to shadow dance teachers in lesson planning, lesson delivery and student welfare. - Assisting the academy’s annual sporting event; organising teams, setting-up venue and technical equipment.

Appointed to organise a dance after school club for female students in KS3, working towards projects and shows which aimed to promote an increased interest in dance as a subject for further education (GCSE’s).