Emma Wickham Email & Phone Number

Reigate, Surrey

Resource Management are responsible for monitoring the engineers schedules and liaising with various departments in Canon to ensure that our customers are receiving an exceptional service. As a team leader in this department i work to ensure our processes and procedures help us to meet our service level agreements held with our customers, whilst also.

Reigate, Surrey

• Preparing offer letters and starter packs
• Reference requests for all new employees
• Maintain and update the Oracle database with current employee data
• Produce reports on absence to identify trends
• Assist with ad hoc HR projects as requested, such as process development and data cleansing
• Support HR Business Partners and Advisors with daily activities

Amsterdam/Reigate

• Working on the Contact Centre, Knowledge Management and Self Service work streams, as a core business SME, to design new systems and processes for Canon Europe and implement successfully into the UK.Act on behalf of.
• Create, Manage and implement UK training programmes to support the roll… Show more Working on the Contact Centre, Knowledge Management and Self Service work streams, as a core business SME, to design new systems and.
• Create, Manage and implement UK training programmes to support the roll in.
• Identify gaps within the program and Canon’s current processes, make recommendations and direct change.
• Support the UK implementation manager in rolling in the overall strategy into the UK
• To make design decisions and have sign-off authority for the design on behalf of the UK Show less

Liaising with Oracle business professionals around Europe and support new working processes and procedures. Ensuring that all Contact Centre & Resource Management have the tools and knowledge they require to carry out their daily tasks and dealing with system errors from end users.

Ensuring that the field engineers have all the correct information, they require, to attend a customer site and resolve the problems they are experiencing with their Canon device or solution product within the customers service level agreement. First point of contact for customer queries relating to the engineers arrival and support for any escalated.

Chrp, Human Resources

Ocr Level 3 A1 Assessor Award, Ocr Level 3 Nvq In Customer Service

Level 2 Certifiate In Principles Of Team Leading