• Enhances the quality of experience for 36 live-in members by implementing and enforcing organizational systems to ensure the chapter facility effectively supports all members’ needs.• Oversees all aspects of housing operations for the Minnesota Alpha Chapter of Pi Beta Phi, ensuring a safe and supportive living environment for members.• Collaborates with chapter leadership to address housing-related issues and enhance the overall member experience.• Coordinates maintenance and renovations of the chapter house, ensuring facilities meet the needs of residents and comply with safety standards.

• Attended weekly meetings with a council of 20 members from fraternity and sorority chapters to discuss pertinent matters regarding Greek life at the University of Minnesota.• Utilized critical thinking and good judgment to vote on behalf of the Pi Beta Phi Association.• Communicated information to appropriate chapter officers regarding fraternity and sorority life.

• Elevated Kohler’s online presence through targeted digital marketing initiatives.• Leveraged Kohler’s fresh and compelling content to enhance consumer awareness for the Greens Campaign, resulting in a 4% surge in returning customers and a 6% increase in new customers.• Boosted Kohler’s digital visibility prior to Amazon Prime Day by optimizing digital merchandising, resulting in a higher return on ad spend and an estimated improved conversion rate of +3%.• Streamlined the content syndication process by improving the accuracy of mappings across 100+ product sub-categories, resulting in improved new associate onboarding, reduced time to market by 650 hours annually, and a cost savings of $23,400.• Optimized Kohler’s product detail pages on Home Depot’s website with high-ranking keywords, resulting in a 5% increase in SEO traffic.

• Displayed accuracy by calculating lead times for up to 20 orders per day and assessing data to check for errors and inaccuracies in sales orders totaling up to $30,000.• Analyzed customer purchase history to develop a plan to increase sales and loyalty. • Managed logistical operations by scheduling freight transportation, communicating with trucking companies, and shipping orders.• Consulted with employees to design compelling graphics and Excel spreadsheets that increased company productivity.

• Demonstrated strong customer service skills by greeting customers and answering phone calls.• Exhibited attention to detail by ensuring accurate transactions of sales totaling up to $3,000.• Achieved high customer satisfaction by providing customers with insightful information on golf clubs, club pricing, and personalized golf lessons.• Facilitated a steady flow of customers by managing a calendar with 10 or more appointments per day.