- Coordinated a portfolio of over 15 HBS Executive Education programs, and served as the primary information resource for applicants from application submission through decision notification. - Processed incoming applications, monitored and ensured extensive quality control of data submitted to the admissions database.- Interacted with program delivery staff, portfolio directors and applicants, and coordinated the review of applications. Processed admissions decisions from application reviewers. - Provided high-quality customer service in a high-volume, service-driven environment: responded to application inquiries in a timely manner via email or phone; troubleshot and resolved a wide range of issues from inquiring participants and others with efficiency, accuracy and discretion.- Served as registrar for over 1000 attendance verification inquiries within the team.

- Oversaw and supervised work of Events, Groups, University Relations and Communications departments of the organization.- Collaborated and communicated with other Harvard departments and student organizations, in order to provide the best service to HSSPA members. Harvard Students Spouses and Partners Association (HSSPA) is an entirely volunteer-run non-profit organization open to the spouses, partners and family members of all Harvard students, post-docs, visiting fellows and other affiliates. HSSPA organizes a variety of subsidized outings, activities, and social events throughout the year, and aims for the members to find intellectual stimulation and feel a sense of belonging within the Harvard community.https://hsspa.harvard.edu

- Actively provided executive assistance to the Principal and school administration team, including scheduling, material preparing, meeting support, translation, etc. - Acted as first point of contact for customers and promptly responded to problems with solutions. - Collaborated closely with Admissions, Marketing, HR and Finance departments on daily operations and special projects with high efficiency, initiative and attention to details. Established in 2013, Britannica International School is part of Orbital Education Group, and caters for students aged 2-18. With English National Curriculum as its core, the school enhances its educational program to meet the needs of an internationally diverse student population. http://www.britannicashanghai.com/home/

Delivered ESOL lessons to young, teenager and adult learners; Coordinated activities and events;Translated documents and interpret meetings for western teachers; Communicated with parents and provided professional advices for students' study progress.

Responsible for documents preparation, word processing and meeting support. Worked closely with HR on staff training.