Emma Yu Email and Phone Number

Manage a regional account of Microsoft GCR and L'Oreal

Fully owned the project operations for L'Oreal

-Lead a team to deliver learning development and translation services to internal/external clients (team size: 20 members).-Responsible for the operation work and processes in the project lifecycle.-Partner with Global L&D in US for E-learning localization projects for external clients.-Manage external vendors regarding cost, schedule, contract, quality of deliverables, billings, etc.-Review team members’ performance when projects close.-Perform as Internal Communication Lead of Organization Change Management team for IBM’s largest business transformation project in GCG.-Act as operation manager of L&D department to oversee all project operation processes and respond to inquiries from different parties.-Act as financial representative to process all billings for L&D department.-Act as backup manager when department head is on leave.