Emma Tu Email & Phone Number

• Auto Focus Camera Image Development• Auto Focus Camera Image Quality Tuning

新竹

• Object Tracking Auto Focus (OTAF) ◦ Developed OTAF algorithms (capture, video, sync, triple-cam modes)• Face Detection Auto Focus (FDAF) ◦ Designed FDAF algorithms (capture, video, sync, triple-cam modes) ◦ Developed precheck rule algorithms and provided customer issue support ◦ Created special scene rules (tiny face, side face) and optimized smooth performance ◦ Applied AI segmentation for handling special scenes• Designed camera precheck rules, resolved issues through cross-functional collaboration

• Global Customer Service Manager◦ Managed DOA/RMA global service cost plans, formulated customer service and repair policies.◦ Oversaw service for multiple products, including Motherboards, Zenbo, and Accessories.◦ Developed global service strategies for all ASUS product lines.◦ Extensive knowledge of ASUS product lines from design to EOL.◦ Skilled in predicting failure rates and repair costs using lifecycle data.◦ Expertise in identifying quality issues and implementing early corrective actions.◦ Collaborated with teams to enhance product quality, reduce costs, and improve reliability.◦ Used lifecycle insights to drive decisions, reducing long-term failures and improving efficiency.◦ Led logistics solutions, collaborated across teams to scale the supply chain.◦ Led logistics solutions, optimize product integration, and drive supplier strategies.• Key Contributions:◦ Conducted global customer service cost analysis and optimized repair processes.◦ Utilized big data and R language for customer behavior analysis and quality improvement.◦ Designed and implemented a global repair IT system for customer service centers.◦ Predicted repair events and reduced failure rates through global repair data analysis.

• Led camera circuit design, integrating LCD, digitizer, and stylus hardware with vendors.• Coordinated with Intel for seamless integration of Intel RealSense 3D Camera (R200).• Worked with mechanical R&D to optimize hardware, functionality and mechanical constraints.

• Managed camera, LCD, digitizer, and stylus hardware design with vendors.• Led communication with mechanical R&D to ensure balanced hardware design.• Extensive experience in production workflows and assembly line operations.• Optimized processes for efficiency, quality control, and standards compliance.• Familiar with full production procedures, including material handling and scheduling.• Collaborated to enhance productivity, reduce downtime, and streamline processes.• Proficient in process improvements and issue resolution on the production floor.

• Teaching Assistant for courses in Mechanical Engineering ◦ Computer-Aided Engineering Drawing and Design Automation ◦ Optimization during PhD studies.• Assisted with coursework, guided students on technical concepts, and improved course materials.• Proficient in AutoCAD tools.