Emma Tucker Email & Phone Number

- Successfully managed & led large cross-functional teams to deliver multiple complex technical projects valued over $2M+, ensuring adherence to project scope, timeline, and budget.- 100% upsell opportunities closed for accounts.- Implemented internal process improvement tactics to enable 20% efficiency increase for project managers.- Fostered a culture of teamwork and collaboration, promoting open communication, shared goals, and a positive work environment.- Supported pre-sales & post-sales activities, including proposal development, project scoping, and client presentations, to secure new business opportunities.- Single InnerSource subject matter expert at Red Hat.- Demonstrated strong leadership skills, motivating teams to meet project objectives and fostering personal and professional growth within the team.- Adhered to project management best practices and followed industry-standard frameworks, such as PMBOK or Agile methodologies, to drive successful project outcomes.- Predominantly delivering throughout Financial & Public Sectors as well as commercial.- EMEA Salesforce ambassador and trainer.- Enabling organisations to design, build and innovate through Open Practices to implement macroscale technological transformations.

- Supervise department staff to meet objectives for sales, margin, labor costs and customer service.- Ensure that the department contributes to the financial best interest of the store.- Utilising resources to ensure we overachieve our DOT targets.

Ascot

- Royal Ascot lead project coordinator- Annual boxholders liaison: - Contract & tender negotiation - Invoicing- Provide business cases, scope, plans, costs, and operational raceday diagrams throughout the annual race calendar- Coordinating staff, suppliers and vendors & implementing security protocols with team

- First class flight attendant providing exception customer service to guests & flight crew- Flying start ambassador- Aviation safety and security specialist- 6 x gold card recipient

- Stock manager for Glassons flagship store in Macquarie Park- Manage inventory & planning, organise distribution- Develop processes to maximise efficiency for the store- Working alongside the Visual Merchandiser to ensure all fashion needs are met with stock intake

- Systems and Database administrator managing multiple data warehouses and ensuring well managed infrastructure- Key member of a number of Agile groups and provided input to the DevOps implementation team. - Developed excellent knowledge of Behavioural Science, Customer Behaviour data and analytics, - Market Segmentation & Product Strategy for client base