Ensuring a smooth operation and coordinating administration duties and office procedures. My main responsibilities are:*Managing Contractor Onboarding including document management*Managing our Terms of Business process with our clients*Ad-hoc projects such as building automations to help increase our productivity and work more efficiently*Co-ordinating the onboarding process for new hires, including setting up the tech, hardware and conducting the new starter inductions*Administration of our CRM System - Bullhorn*Acting as a liaison with the building management and facility vendors*Management of office safety including annual Fire Risk Assessments and organising First Aid training*Maintaining office stock levels*Arranging necessary office repairs*Organising in-house or off-site activities, such as lunch clubs and celebrations*Generating reports internally for managersAt Maxwell Bond, our purpose is clear: to maximise people's potential. As a strategic partner in talent acquisition, we go beyond traditional recruitment, empowering both clients and candidates to thrive in their respective endeavours. Specialising in Technology, Digital, Sustainability, and Change & Transformation, we redefine talent acquisition with a commitment to trust, innovation, and inspiration. Our approach combines cutting-edge tools and strategies with open, transparent relationships, ensuring tailored solutions that drive sustained growth. Discover the Maxwell Bond difference – where passion, innovation, and expertise converge to shape the future of talent acquisition.

In March 2020 Rullion created a new department called Candidate Services. This department was responsible for managing all the pre-screening and compliance processes for clients across the whole business. To help make this a success, Rullion purchased a new online portal to provide our candidates with a seamless, exquisite experience during the screening/onboarding process.I moved across to this department as a ‘hands-on’ Team Leader and I was managing a team of six Candidate Services Advisors. Like my previous position, I managed and mentored my team to ensure they delivered an excellent service. Responsibilities included: • Conducting regular monthly 121s with my team and set objectives and goals for them to reach. • Setting SLA’s for the team to meet and produce excel reports to measure their performance.• Leading regular service reviews with key/managed solution accounts.• Acting as an escalation point for complex queries and service failures.When the Candidate Services department was created, I was part of the project team who were responsible for the implementation of the new onboarding portal. My tasks included confirming our client’s onboarding requirements, configuring and conducting user acceptance testing (UAT) on the new system ready for go-live. I was involved in creating processes, guidance notes, compliance documentation, leading team briefings and training sessions.

I was promoted to the Contractor Onboarding Team Leader position to oversee the daily management of the team, including workload management, training, coaching and development. Responsibilities included:• Managing a team of five Senior Contractor Executives. • Conducting monthly 121s, quarterly reviews, annual appraisals and supporting their personal development plans to help them to progress in their role.• Responsible for planning and maintaining procedures and policies that enabled and encouraged the optimum performance of the team.• Involved in team leader weekly meetings within the Contractor Management division. Discussing process changes and improvements required within the division.• Acting as an escalation point for complex queries, including IR35, payment and contract queries.• Holding weekly team meetings with my team to update them on process changes. Directing the team to discuss their current workload and delegate any tasks that require attention. Discuss training or further development that was required to maintain our high level of service.• Involved in any company projects that required my expertise to further develop the company.My aim was to be a fair team leader, giving as much support and guidance to facilitate career progression. I considered myself a leader who led by example and inspired the commitment of team members to meet company goals and objectives.

As the Contractor Onboarding Team grew, it meant my responsibilities increased and I naturally moved into a senior role. My additional responsibilities included:• Ensuring the Contractor Onboarding Team’s onboarding tasks were completed accurately, timely and consistently to a high standard. • Monitoring the performance of the team and delegated any tasks which required attention.• Managing client expectations and liaising with hiring managers / stakeholders. • Leading large contractor migration projects.• Mentoring and managing junior team members. • Acting as an escalation point for any queries within the team, such as IR35, timesheet, payment and contract queries.• Agreeing and maintaining our client specific process guides. Updating the team on new processes introduced by our clients and providing training if required.

I worked within Rullion’s Contractor Onboarding Team, managing a large volume (approx. 1000), of IT contractors. The team and I were responsible for onboarding contractors who have been directly referred by a client. This included following client screening requirements and specific processes set out by the client. I was responsible for ensuring our contractor’s assignments were managed as efficiently as possible. My other duties included:• Direct liaison with Rullion’s corporate clients.• Uploading candidate’s CVs on online client portals.• Offering new positions to candidates, negotiating day rates, agreeing contract terms and assignment details.• Onboarding new candidates and conducting pre-screening, if required, such as credit checks, DBS checks and references.• Ensuring our contractor’s right to work in the UK documentation complied with the Home Office regulations.• Processing contract paperwork, collating compliance documentation and initiating payroll set up.• Completing contractor day one check-in’s and ensuring onsite inductions had taken place.• Supporting contractors throughout their assignment, including payroll and timesheet queries.• Ensuring the Agency Workers Regulations 2010 was applied to our PAYE workers.• Managing contractor assignment renewals, which included liaising with the client to establish the assignment renewal requirement, offering the renewal to the contractor including any changes to pay or contract terms and producing contract paperwork.• Providing support to contractors when their assignment came to an end, including requesting an updated CV and providing this to our sales teams.• Updating client specific excel spreadsheets, client systems and generating MI reports.• Maintaining data integrity on the Rullion database.• Ensuring all quality procedures, Home Office guidelines and recruitment legislation were adhered to. • Obtaining Purchase Orders and comparing the information against Rullion’s database.

My responsibilities were to provide support to Rullion's largest utility client. These included:• Using Rullion’s database to raise new and existing contract paperwork.• Producing daily, weekly and monthly MI reports for the client.• Handling contractor payroll queries.• Ensuring all paperwork was signed and returned from the contractors and client.• Updating the Rullion timesheet system, sending timesheet log in details and handling timesheet queries.• Running timesheet reports to enable contractor payments and checking for accuracy.• Producing and updating ad-hoc reports and Excel spreadsheets.• Regular contact with our onsite representative to keep up to date with the client’s requirements and general feedback.