Emma Bache Email & Phone Number

Manchester, England, United Kingdom

Ensuring a smooth operation and coordinating administration duties and office procedures. My main responsibilities are:*Managing Contractor Onboarding including document management*Managing our Terms of Business process with our clients*Ad-hoc projects such as building automations to help increase our productivity and work more efficiently*Co-ordinating.

Altrincham, England, United Kingdom

• In March 2020 Rullion created a new department called Candidate Services. This department was responsible for managing all the pre-screening and compliance processes for clients across the whole business. To help make.
• Conducting regular monthly 121s with my team and set objectives and goals for them to reach.
• Setting SLA’s for the team to meet and produce excel reports to measure their performance.
• Leading regular service reviews with key/managed solution accounts.
• Acting as an escalation point for complex queries and service failures.When the Candidate Services department was created, I was part of the project team who were responsible for the implementation of the new.

Altrincham, Cheshire

• I was promoted to the Contractor Onboarding Team Leader position to oversee the daily management of the team, including workload management, training, coaching and development. Responsibilities included:
• Managing a team of five Senior Contractor Executives.
• Conducting monthly 121s, quarterly reviews, annual appraisals and supporting their personal development plans to help them to progress in their role.
• Responsible for planning and maintaining procedures and policies that enabled and encouraged the optimum performance of the team.
• Involved in team leader weekly meetings within the Contractor Management division. Discussing process changes and improvements required within the division.
• Acting as an escalation point for complex queries, including IR35, payment and contract queries.

Altrincham, Cheshire

• As the Contractor Onboarding Team grew, it meant my responsibilities increased and I naturally moved into a senior role. My additional responsibilities included:
• Ensuring the Contractor Onboarding Team’s onboarding tasks were completed accurately, timely and consistently to a high standard.
• Monitoring the performance of the team and delegated any tasks which required attention.
• Managing client expectations and liaising with hiring managers / stakeholders.
• Leading large contractor migration projects.
• Mentoring and managing junior team members.

Altrincham, Cheshire

• I worked within Rullion’s Contractor Onboarding Team, managing a large volume (approx. 1000), of IT contractors. The team and I were responsible for onboarding contractors who have been directly referred by a client..
• Direct liaison with Rullion’s corporate clients.
• Uploading candidate’s CVs on online client portals.
• Offering new positions to candidates, negotiating day rates, agreeing contract terms and assignment details.
• Onboarding new candidates and conducting pre-screening, if required, such as credit checks, DBS checks and references.
• Ensuring our contractor’s right to work in the UK documentation complied with the Home Office regulations.

• My responsibilities were to provide support to Rullion's largest utility client. These included:
• Using Rullion’s database to raise new and existing contract paperwork.
• Producing daily, weekly and monthly MI reports for the client.
• Handling contractor payroll queries.
• Ensuring all paperwork was signed and returned from the contractors and client.
• Updating the Rullion timesheet system, sending timesheet log in details and handling timesheet queries.