Emma Bateman

Emma Bateman Email and Phone Number

Experienced Chief Operating Officer, Managing Director, Operations, Digital/Data and Transformation Director. @ Screwfix
Emma Bateman's Location
Street, England, United Kingdom, United Kingdom
Emma Bateman's Contact Details

Emma Bateman personal email

n/a

Emma Bateman phone numbers

About Emma Bateman

Experienced senior leader with significant track record in driving commercial success, transformation, leadership and service innovation. Wide ranging strategic and operational experience in retail, e-commerce, technology, operations and data/insights and in education.

Emma Bateman's Current Company Details
Screwfix

Screwfix

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Experienced Chief Operating Officer, Managing Director, Operations, Digital/Data and Transformation Director.
Emma Bateman Work Experience Details
  • Screwfix
    Head Of Customer Analytics And Insight
    Screwfix Mar 2023 - Present
    Yeovil, Somerset, Gb
    Putting the customer at the heart of our business, and harnessing data and insight to drive performance and to make a difference!Delivery of organisational programme of customer data and insights to inform performance evaluation and decision-making.Scoping and delivery of ad-hoc customer data and insights to support growth initiatives and trials, using a range of quant and qual methodologies.Development and delivery of critical customer insights (e.g Usage and Attitudes, Brand Health Tracking) to inform commercial decision making and proposition development.Delivery of location insights to support continued store opening programme and the development of Sprint (sub 60-minute delivery proposition)Development of self-service data dashboards utilising Power BI to improve customer-led decisions across the organisation.Development and implementation of customer segmentation to drive customer activation and personalisation.
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  • Repton School
    Chief Operating Officer
    Repton School Jul 2019 - Aug 2022
    Repton, England, Gb
    Providing a world-class education to 1000 pupils aged 3-18 in Derbyshire, and to over 3000 pupils in our International Schools. Accountable for all operational, financial and commercial activity across Repton and Repton Prep, including leadership of over 400 employees.Accountable for strategic development of the Repton group, identifying and merging new UK schools, developing strategic partnerships. Governor of St Wystans School (part of the Repton Family). Board member Repton International Schools and Repton Enterprises.
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  • Seasalt
    Omnichannel Director
    Seasalt Jan 2019 - Jul 2019
    Falmouth, Cornwall, Gb
    Delivered double-digit sales growth and improved customer experience in all channels to market (online, retail, customer services, wholesale) across the UK and Internationally.Created and implemented an omnichannel customer strategy including improved service/journey across channels, and the introduction of in-store technology to deliver assisted selling.Led major replatforming programme to deliver improved CX focused online proposition and to drive growth in UK and internationally.Designed UK and International omnichannel strategy to drive growth.
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  • Bigdug
    Managing Director
    Bigdug Jun 2016 - Nov 2018
    Gloucester, Gloucestershire, Gb
    Fully accountable for all aspects of performance and operations at the UK's leading shelving and racking supplier.Defined and developed brand identity, customer personas, segments and journeys - improving marketing and service effectiveness and ROI.Fully developed Key Accounts/Business Services proposition to complement existing channels.Redesigned website and online customer experience, increasing conversion and AOV.Completed key compliance work including PCI-DSS and GDPR and established appropriate internal audit and controls.Integrated business into the governance and operational procedures of the global holding company.
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  • Clarks
    It Director
    Clarks Jan 2015 - May 2016
    Street, Somerset, Gb
    Accountable for plan, build and run of all consumer, customer and brand platforms including eCommerce, retail POS, contact centre systems, B2B platforms, CRM and customer systems, brand asset management platforms and customer/consumer tech.Harnessed technology to drive Clarks global digital and multichannel ambitions.Led a team of over 100, across UK and USA locations and including offshore eComm development teams in India.Successfully led multi-million global replatforming programme (Hybris).
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  • Clarks
    Head Of Multichannel Transformation
    Clarks Jun 2014 - Jan 2015
    Street, Somerset, Gb
    Led strategic thinking and change across all channels to market (retail, franchise, online, wholesale). Created new operating models and Implemented new solutions to drive improvements in customer experience and commercial performance. Achievements included :-Digital proof of concept store launched in six weeksiPad kids fitting gauge UK wide implementation into 600+ retail locationsWifi and tablet assisted sales implementation into 600 UK stores and 12,000 employeesReshaped distribution, segmenting customer/product and multichannel customer experiencesRetail sales transformation programme - redesigned customer journey, successfully implemented and change-managed into UK retail.Aligned all of channels and functions around a shared view of transformation and change, focused on the customer.Delivered effective governance and decision-making for all initiatives and change programmes.Removed significant cost from operating models, drove significant YoY growth, improved customer retention and loyalty.
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  • Clarks
    Head Of Retail And Franchise Operations
    Clarks Apr 2012 - Jun 2014
    Street, Somerset, Gb
    The ultimate retailing enabler, supporting our store and field teams to look effortlessly fabulous! Provided full operational support to our 500+ UK and ROI stores (retail and franchise) and their field teams, allowing them to focus on the consumer experience, service and delivering sales in excess of £500m. Accountable for :-Trading Operations including payroll and labour management (£60m) reporting, seasonal launches, in-season trading activity, continuous improvement and process efficiency, commercial partnerships.Store Support Services including all communication, consumer feedback programme, store feedback programme, store supplies and services, ORAC, third party relationships.Performance Improvement service to stores/field teams, driving effective service improvement, service design and change management.Retailing Projects and Development including service transformation, new iPad footgauge, consumer experience of the future (in store assisted selling) and digital strategy. Created the retail experience of the future by leading the identification, testing, development and implementation of strategic projects and programmes.
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  • Clarks
    Group Head Of Talent And Resourcing
    Clarks Mar 2010 - Mar 2012
    Street, Somerset, Gb
    Designed and implemented end to end Group Resourcing Strategy for Clarks globally (UK/Europe/Asia/USA). Achievements included :-Successfully implemented online recruitment platform and careers websites globallyDesigned and delivered candidate experience and feedback programmeImplemented recruitment toolkit(s) for HR and line managersDesigned and implemented social media resourcing strategyHalved corporate recruitment spend and time to hire within six monthsDirect management of Executive/Senior Leadership hiring, including significant functional re-structures.
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  • Screwfix
    Head Of Ecommerce
    Screwfix Jun 2009 - Mar 2010
    Yeovil, Somerset, Gb
    Secondment as part of the High Potential Talent Scheme, accountable for trading and managing Screwfix.com to exceed all commercial targets and to deliver an exceptional customer experience. Significantly improved conversion and other KPIs.Designed and delivered new online propositions including bathrooms and kitchens, driving both category growth and brand profile.Led end-to-end replatforming project from legacy systems onto ATG, including complete UX/CX focussed site re-build.
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  • Screwfix
    Head Of Recruitment
    Screwfix Oct 2005 - May 2009
    Yeovil, Somerset, Gb
    Responsible for all corporate talent strategy - including recruitment, retention, talent management, development and succession. Created and led a team of 6 recruiters to successfully deliver 1000+ hires p/a across all HQ functions and retail, supporting significant business expansion.Implemented e-Recruitment technology, increased direct sourcing to 95%, significantly reduced cost and time per hire, increased quailty of hire.Managed recruitment work stream for all Trade Counters, creating an omni-channel business model in a high-growth period of 45+ trade counters per year.
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  • Elliott Ross Associates
    Executive Search Consultant
    Elliott Ross Associates Apr 2004 - Oct 2005
    Gb
    Provided executive search services to a number of Investment Banking clients, in Fixed Income and Equity Derivatives sales and trading. Managed senior level assignments across UK, Europe, Asia and USA.
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  • Mako Trading
    Derivatives Trader
    Mako Trading Aug 2001 - Mar 2004
    London, England, Gb
    Derivatives trader to Institutional Clients across Europe. Structured trades across Equity and Fixed Income derivatives, in Europe and the United States. Completed the Mako graduate scheme as a market-maker.
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  • University Of Birmingham
    Lecturer In American Studies
    University Of Birmingham Sep 1997 - Aug 2001
    Lecturer in American History and Culture (part time whilst studying for PhD). Resident pastoral tutor to students at Shackleton Hall.

Emma Bateman Skills

Customer Experience Visual Merchandising Stakeholder Management Marathoner Employee Engagement Human Resources Store Operations Retail Graduate Recruitment Sourcing Sales Operations Assessment Center Talent Acquisition Strategy Talent Management Change Management Training Customer Service Succession Planning Management Recruiting Performance Management

Emma Bateman Education Details

  • University Of California, Berkeley
    University Of California, Berkeley
    Leadership In The Digital Age
  • Iese Business School
    Iese Business School
    Driving Digital Transformation
  • University Of Birmingham
    University Of Birmingham
    American Foreign Policy
  • University Of Birmingham
    University Of Birmingham
    History And Communications
  • University Of Birmingham
    University Of Birmingham
    History And English
  • St. Antony'S-Leweston
    St. Antony'S-Leweston
    Latin

Frequently Asked Questions about Emma Bateman

What company does Emma Bateman work for?

Emma Bateman works for Screwfix

What is Emma Bateman's role at the current company?

Emma Bateman's current role is Experienced Chief Operating Officer, Managing Director, Operations, Digital/Data and Transformation Director..

What is Emma Bateman's email address?

Emma Bateman's email address is em****@****a.co.uk

What is Emma Bateman's direct phone number?

Emma Bateman's direct phone number is +44 1458 4*****

What schools did Emma Bateman attend?

Emma Bateman attended University Of California, Berkeley, Iese Business School, University Of Birmingham, University Of Birmingham, University Of Birmingham, St. Antony's-Leweston.

What are some of Emma Bateman's interests?

Emma Bateman has interest in Education.

What skills is Emma Bateman known for?

Emma Bateman has skills like Customer Experience, Visual Merchandising, Stakeholder Management, Marathoner, Employee Engagement, Human Resources, Store Operations, Retail, Graduate Recruitment, Sourcing, Sales Operations, Assessment Center.

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