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A dynamic and ambitious Operations Manager within the fastest moving supply chain in the UK; with experience of managing a team responsible for implementing and driving projects to a successful conclusion.My professional work experience includes a successful internship with Intel. Having achieved a First Class degree in Business and Management I was then appointed to the Smiths News Graduate Placement Scheme and following three subsequent promotions I am the Operations Compliance Manager.I have strong relationship management skills which have benefited my ability to manage multiple key business accounts. I regularly compile operational updates and strategic reports for the Executive Board and have vast experience of presenting to different levels of seniority.I am enthusiastic and highly motivated and am seeking a new challenge for the next stage of my career. I relish the opportunity to develop my professional skills set, demonstrated by my achievement of the PRINCE 2 Practitioner accreditation. I would welcome the opportunity to pursue other qualifications or study to further enhance my development.
National Trust
View- Website:
- nationaltrustjobs.org.uk
- Employees:
- 6131
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Logistics ManagerNational Trust Jun 2018 - Present
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Contractor ManagerConnect Group Plc Jan 2018 - May 2018 -
Operations Compliance ManagerSmiths News Jul 2013 - Jan 2018Swindon, United Kingdom• Account Management responsibilities for multimillion pound trade waste contract, building security contractors and CCTV maintenance providers.• Leading a team of Direct Reports – Managing performance of both office and field based staff, motivating team in challenging environment, as well as setting objectives and managing performance to these.• Experience of conducting performance reviews, HR investigations and disciplinary procedures.• Responsibility for Smiths News Security with regards to site, product and personnel; compliance to building insurance requirements of occupied and vacated buildings; as well as management and use of CCTV across the business.• Management of the Operational Business Continuity plans across the Smiths News Estate.• Ongoing support and management compliance of the growing Self-employed delivery contractor model.• Relationship management – interface with HMRC, UK Border Agency and other Government Agencies or legal authorities regarding the aforementioned areas.• Drive continued system and process evaluation across my remit to support future development and identify efficiencies.• Investigation and compilation of defence for legal claims through to employment tribunal claims.• Extensive experience in issue resolution and risk mitigation.• Conducting process, system and onsite audits; reporting audit outcomes and managing the resulting action. -
Delivery Contractor ManagerSmiths News May 2011 - Jul 2013Swindon, United Kingdom• Ensure compliance and consistency in the management of over 2,000 Self Employed Delivery Contractors across the Smiths News estate – including creation, implementation and management of Contractor related policies and procedures. • Providing cross functional support regarding all Delivery Contractor issues to House teams and Senior Managers, Legal Department, Internal Risk and Audit, Finance as well as External Government Agencies.• Co-ordinated and launched a revised template of the Self-Employed Delivery Contract Agreement.• Project managed and implemented developments within SAP to the Contractor Management system.• Introduced the Contractor Management Audit to identify areas of non-compliance enabling corrective action to be taken.• Implemented a monthly report shared with the Operations Executive providing an update of Contractor Management Compliance across the estate.• Responsible for training and overall management of small team to corporate objectives.
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Operations Support ManagerSmiths News Jul 2010 - Jun 2011Swindon, United Kingdom• Support depots ensuring estate compliance with company policies and procedures including resolution of KPI issues.• Co-ordinating and creating briefing communications regarding projects and process changes to depot.• Responsible for co-ordinating and supporting with non-traditional business activities in partnership with publishers and retailers.• Attend regular publisher and retailer meetings and ensure the provision of compliance reports.• Lead the implementation and all training of a new Fuel Management System across the Smiths News estate
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Graduate PlacementSmiths News Sep 2009 - Jul 2010Swindon, United Kingdom• Completed 6 month placement within Operations, with involvement in Business Continuity Planning and new business integration• Completed 1 month rotation within various commercial functions including Trade Marketing as well as the Newspaper and Magazine departments and subsidiary business In-Store• Completion of training modules and personal mentoring from the Group IS Director
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Channel Finance AnalystIntel Corporation Jul 2007 - Aug 2008Swindon, United Kingdom• Responsible for processing and validation of distributor sales out and inventory files. Produced a bi-weekly report which was fundamental in revenue recognition for Europe and Middle Eastern regions and was sent to over 300 people globally. • Additional responsibilities outside of the intern role included becoming coordinator of bi-monthly customer payments, totalling approximately $20 million USD a month. • Representative for my department which involved organising a training conference for customers.• Critiqued and re-wrote process documentation.• Became a regional representative working with international parties to resolve technical issues.• I was a member of the Student Intern and also the Student Sports and Social Committees. I liaised regularly with management, and worked with teams to organise many integration and social events.
Emma Broom Skills
Emma Broom Education Details
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Business And Management -
Sandown High SchoolA Levels & Gcse'S
Frequently Asked Questions about Emma Broom
What company does Emma Broom work for?
Emma Broom works for National Trust
What is Emma Broom's role at the current company?
Emma Broom's current role is Logistics Manager at National Trust.
What is Emma Broom's email address?
Emma Broom's email address is em****@****s.co.uk
What is Emma Broom's direct phone number?
Emma Broom's direct phone number is 44 1793 5*****
What schools did Emma Broom attend?
Emma Broom attended Oxford Brookes University, Sandown High School.
What skills is Emma Broom known for?
Emma Broom has skills like Business Objects, Account Management, Operations Management, Management, Change Management, Team Leadership, Logistics, Supply Chain Management, Customer Service, Negotiation, Forecasting, Supply Chain.
Who are Emma Broom's colleagues?
Emma Broom's colleagues are Jennifer Cavill-Frysol, Glenn Archer, Tom Mullins, Andy Webster, Libby Lane, Ben Tasker, Colette Wilson.
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