Emma Brownlie Email and Phone Number

• Work closely with key accounts to brainstorm and develop innovative event concepts that reflect corporate identity and meet objectives, while formulating strategies that align with client goals for measurable results• Set clear timelines and milestones to ensure efficient planning and execution• Source and secure premium event locations worldwide, using a broad network to negotiate favorable terms for clients• Develop comprehensive budgets and manage finances to deliver cost-effective solutions without compromising on quality• Oversee all logistical aspects to guarantee a smooth, safe, and successful event experience for clients while identifying potential risks and create contingency plans to address them• Utilize Cvent for registration, logistical coordination, and interactive engagement, including the arrangement of top-tier entertainers and keynote speakers to elevate the event experience• Provide skilled on-site staff to handle event details and ensure smooth operation• Manage all logistical needs by liaising with local vendors and service providers, including all necessary permits and compliance requirements are met for international events• Perform post-event evaluations to assess success and collect feedback for future improvements

• Greet and assist members and their guests, providing information about health & wellness facilities, programs, and services• Document all member and guest activity into the health & wellness management system, including signups and charges• Ensure cleanliness and organization of health & wellness grounds, including the fitness center, group classes room, pool area, and recovery room• Implement all pool/water safety policies and procedures• Monitor health & wellness area for safety compliance, including incident reporting and emergency response as necessary• Remain knowledgeable of all current and upcoming club events, operations, and activities• Collaborate with other departments of the club operations, including food & beverage, the golf pro shop, and maintenance• Maintain professional and positive relationships with all members and guests of the club

• Solicited new accounts while initiating relationships and created proposals and contracts for each prospective client and/or group• Booked new and repeat group business and continued management of these corporate and social group room blocks• Serviced the groups booked, generated banquet event orders (BEOs), and coordinates onsite execution of events with banquets team• Reviewed sales contracts and other key details such as room blocks, cut-off dates, special concessions, and attrition clauses and continuously validated with clients• Engaged in site visits and/or other client meetings to win business and established and/or maintained client relationships• Participated in weekly sales meetings, operations meetings, BEO meetings, and any other relevant meetings• Maximized profitability and revenue of the hotel by upselling to achieve sales goals• Exceeded goals for both revenue generation as well as customer satisfaction feedback• Developed relationships with planners, executives, and organization leaders while networking and conducting sales calls, often cold calling• Negotiated food and beverage pricing, function space, room rates, and other hotel services• Worked effectively with other departments to ensure the success of client events, including front office, food & beverage, & guest services• Professionally represented the hotel by participating in client and industry functions

• The hotel ambassador, keeping the hotel’s reputation for nostalgic service and creating a social center at the heart of San Francisco• Manage key front of house staff on duty, including front desk agents, bellmen, doormen, security officers, and valet drivers, to deliver exceptional, seamless service, and perform employee duties in absences and call-outs• Greet and orient arriving guests with warm formality and sincere inquiry• Maintain superior shared knowledge base of local, known, and lesser-known San Francisco and other California destinations and activities• Collaborate with sales, marketing, and social media teams to integrate local knowledge and an influential voice into hotel content and engagement• Assist with guest reservations, arrangements, logistics for food, entertainment, and other activities• Route and/or respond to inquiries from guests as a key point of contact while on the property and as part of off-property escalation plan• Cultivate and manage relationships and partnerships with San Francisco’s purveyors and venues to identify compelling opportunities for guests and employees• Manage day-to-day front office operations, including all Rooms Controller responsibilities such as assigning rooms and balancing the house• Resolve guest and/or employee disputes to ensure the benefit of both guest and hotel operations• Ensure all housed airline crew members have received welcome orientation, are assigned to regulated rooms, and have received proper amenities, all according to airline and hotel regulations• Act as stand-in Director of Guest Services/Front Office in his absence, providing information training and operations assistance

• Identifies new reservations sales business to achieve personal and property revenue goals• Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them• Closes the best opportunities for the property based on market conditions and property needs• Monitors same day selling procedures to maximize room revenue and control property occupancy• Gains understanding of the property’s primary target customer and service expectations• Serves the customer by understanding their business, business issues and concerns, to offer better business solution• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event• Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job

• Full time• Maintain ownership of group and wedding room blocks, including inputting rooming lists, establishing pickup numbers, confirming reservation requests, processing billing, and proper treatment of VIP guests• Coordinate group room reservations with relevant in-house departments such as front desk to ensure a seamless guest experience• Monitor groups’ day-to-day room activity to proactively decrease and eliminate challenges• Maintain confidentiality of Marriott proprietary information such as guest information and credit cards and protect company assets• Be proficient in all areas of reservations and general operations of the hotel, including concierge service and food & beverage operations• Provide and maintain sincere, courteous, and knowledgeable Forbes standard service to all guests and fellow associates

• Full Time• Promoted from Food & Beverage Operations Coordinator (December 2016 - October 2019)• Awarded Leader of the Month, April 2019• Act as a liaison between all other departments and culinary team, communicating information about Human Resources needs, Local 2 Union information, Catering and Sales requests, and other last minute information through professional and engaging service• Maintain accurate employee records for more than 70 colleagues, including ADP payroll, Watson labor reports, time off requests, monthly meetings, uniform organization, accident reports, engineering requests, new hire orientation, and all other employee-related concerns• Organize and track the master banquet event orders (BEOs) through Opera, as well as event orders for the main kitchen, garde manger, pastry, and all outlets, including adjustments with daily changes and distributions• Accurately organize and record daily invoices and purchases to track monthly food costs through Birchstreet, as well as tracking all BEO discrepancy reports for contracted/group discounts• Assist and prepare standard menu recipes, costing cards, and menu photos• Organize the Executive Chef’s schedule, meetings, and calendar requirements• Assist with the front of house construction of the nationally-recognized Life-Sized Gingerbread House every Christmas season, including press interviews

• Part Time• Obtain extensive knowledge of the assigned store, including product location and product alternatives for the customer• Be able to offer product replacements that satisfy both the customer’s product and dietary needs, while staying within a budget range• Engage with customer through phone or text to ensure order accuracy and to maintain customer/brand loyalty• Appropriately organize and stage groceries based on temperature and shelf life, including hot, cold, frozen, and shelf-stable• Act as stand-in Lead Supervisor in his or her absence, providing information training and operations assistance• Resolve in-store employee and/or delivery driver disputes to ensure the benefit of both customer and employee

• Part Time• Provide warm greeting and welcome all guests to the restaurant• Consistently seat approximately 200 covers per night while balancing assignments to 5 to 10 servers, including those in the main dining room, lounge, sushi bar, and patio seating• Coordinate the dining room's seating arrangements by planning ahead and anticipating fluctuations in business, including forecasting• Obtain dining information from guests, such as dietary restrictions or special occasions, and communicate to front of house and back of house accordingly• Other duties as outlined by general manager including expediting food, answering phones, bag checks, and parlor service

• Full Time• Top performer of selling Old Navy and Gap credit cards and driving sales• Managed cash register balancing and policy procedures as head cashier• Provided Point of Sales and sales floor training to new associates• Maintained high energy on sales floor and initiated customer conversation to determine needs• Resolved disputes to customer’s satisfaction• Led various workshops for associates regarding product, selling techniques, brand credit card, and cash registers

• Part time• Followed professor’s key in grading papers and managed cash payments for student-bought merchandise• Assisted professor in managing groups of 70 or more students during off-campus trips• Sold concert tickets and directed customers to their seats• Planned and organized a collegiate choir concert featuring a silent auction

• Part time• Maintained the cleanliness and ensured proper use of equipment in the gym• Enrolled and registered new student gym users

• Part Time• Successfully managed on-campus coffee shop with more than 10 employees• Provided Point of Sales and barista training to new associates• Opened and closed cash drawers to ensure proper distribution of money• Estimated food and beverage costs, placed daily orders for inventory accordingly and increased sales through quality food and exceptional service

• Seasonal• Prepared, cooked, and distributed food for approximately 600 campers and staff per week• Coordinated recreational activities and in-camp classes, including knife-handling skills and campfire safety• Chaperoned scouts during off-camp activities

• Part Time• Assisted in cash register balancing, replenishing inventory, and opening and closing duties• Maintained high energy on the sales floor to ensure customers found the perfect card for every occasion